Microsoft 365 Administrator (Hybrid-Sofia)

WorkNomads is on the hunt for a Microsoft 365 Administrator to join our team!

Who We Are:

We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country.

• Remote engineering services, global impact - expert engineering, design, and business talent in cross-disciplinary project teams.

• Diversity celebrated - 40+ nationalities, 4 continents, one team.

• Continuous growth - we invest in you: projects, coliving, community, pushing you beyond what you thought possible.

Your mission at WorkNomads:

Microsoft 365 administration and support

• Administer and troubleshoot Microsoft 365 services, primarily Entra ID, Exchange Online, SharePoint Online, Teams, and Intune.
• Handle escalated L2 incidents and service requests, investigate root causes, and implement sustainable resolutions.
• Maintain users, groups, licenses, shared mailboxes, permissions, and collaboration resources.
• Support mailbox administration, distribution lists, mail flow, and email security configurations.
• Maintain SharePoint sites, access permissions, sharing settings, and lifecycle governance.
• Monitor Microsoft 365 service health, configuration, and license allocation.

Identity, endpoints, and security

• Support employee onboarding, role changes, and offboarding, ensuring accurate access provisioning and timely removal.
• Administer MFA, Conditional Access, group membership, and access permissions within approved policies.
• Manage Windows devices through Intune, including enrollment, configuration, compliance, application deployment, and troubleshooting.
• Support macOS and mobile devices where applicable, coordinating specialist support when needed.
• Implement and maintain approved security configurations, working with the ICT Core Lead and security partners.

Automation and continuous improvement

• Use PowerShell to simplify repetitive administration tasks and improve operational consistency.
• Contribute to automation of user lifecycle, group management, license allocation, and access requests.
• Support approved Power Automate and Microsoft Graph integrations where appropriate.
• Identify outdated configurations, unused resources, unnecessary licenses, and opportunities to reduce manual effort.
• Document improvements and ensure that automation includes appropriate approvals, error handling, and recovery procedures.

Digital workplace projects

• Contribute to SharePoint cleanup, migration, restructuring, and improved information governance.
• Support Microsoft 365 identity and access cleanup, including groups, shared mailboxes, naming conventions, and obsolete resources.
• Participate in technical implementation projects, service transitions, and integrations.
• Support the responsible adoption of Microsoft 365 Copilot and new workplace capabilities.

ICT Core operations and collaboration

• Participate in shared ICT Core support activities, including device provisioning, onboarding, offboarding, and asset administration.
• Troubleshoot endpoint and connectivity issues affecting digital workplace services.
• Work with infrastructure colleagues and external vendors to resolve issues outside your primary specialization.
• Collaborate with the Service Delivery Manager and other technical teams to implement service improvements.
• Maintain clear technical documentation, knowledge-base articles, and operational runbooks.
• Share knowledge with colleagues and provide practical guidance to end users.

Requirements

We want to hear from you if you have:

• At least 3 years of hands-on experience administering Microsoft 365 in a production environment.
• Strong practical knowledge of Microsoft Entra ID, Exchange Online, and Microsoft 365 administration.
• Experience supporting SharePoint migration or Microsoft 365 tenant projects.
• Working experience with SharePoint Online, Teams, and Intune, including troubleshooting and configuration.
• Experience with user lifecycle management, permissions, MFA, groups, and license administration.
• Practical PowerShell scripting experience for Microsoft 365 administration.
• Experience managing or supporting Windows endpoints and device policies.
• Good understanding of networking fundamentals, DNS, TCP/IP, and connectivity troubleshooting.
• Experience using IT ticketing systems and working with incident, request, and change processes.
• Ability to troubleshoot independently, identify root causes, and communicate solutions clearly.
• Strong written and spoken English.
• An organized, ownership-driven approach and willingness to document technical work.
• A passion for continuous learning & collaboration in a global setting
• A team player mentality and believe no one should be left behind regardless of background
• Nice to have:
• Experience with Microsoft Graph, Power Automate, or Power Platform.
• Knowledge of Microsoft Defender, Purview, DLP, or Microsoft 365 Copilot administration.
• Experience with Autopilot and macOS or mobile device management.
• Familiarity with Microsoft 365 email authentication, including SPF, DKIM, and DMARC.
• Relevant Microsoft certifications such as MS-102, MD-102, SC-300, or MS-700.
• Familiarity with ITIL practices, Zero Trust, or ISO 27001-aligned environments.
• Experience in remote-first, international, or growing organizations.

Benefits

Perks of being one of us:

• Autonomy: Take ownership of the operation, challenge existing practices and turn your ideas into meaningful improvements.
• Growth: Develop your leadership and operational expertise while exploring new ways of working, including AI and automation.
• Global vibe: An international, dynamic workplace shaped by 40+ nationalities across four continents.
• Connectivity Support: Coverage for internet and phone bills (50 EUR gross).
• Total Rewards: Competitive remuneration and paid time off.
• Community: Team get-togethers and networking events are in our DNA!
• Seamless Living: Need a base? Digitally check into a spacious room at our WN LAB Hotel, Bulgaria's biggest and coolest 4 co-living hotel. No deposit, with special discounted rates for single apartments starting from 660 EUR/month (utilities and cleaning included!).
• Be part of something beyond work: Culture, values, impact.

How to Apply / What Happens Next:

1. Send us your CV by hitting the “Apply” button.

2. You will hear from one of our Global Talent Connectors within 5 business days with the next steps.

3. Meet us on MS Teams and tell us what excites you.

4. Next stage could be a test or a task - we want to see what you DO (not just what you say)

5. Along this journey and depending on the role you are applying for, prepare to meet your future leader.

Want to learn more? Check us out below:

https://www.worknomads.com/

Interest piqued? Join us!

WorkNomads - A Nation Without a Country

We celebrate the right of every human to be themselves and provide opportunities for global talent to shine. Diversity, social equity, and inclusion are at the core of who we are. We create an environment where different voices are respected, heard and empowered in equal measure. We’re breaking down the boundaries by designing a new nomadic economy by enabling people to do what they love and be where they want.