Enterprise Field Engineer - Adobe

Who We Are

VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. In 2026, VML was named Campaign’s Global Network of the Year and ranked #2 Creative Network of the Year at Cannes Lions. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore. 

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. 

For more information, please visit www.vml.com and follow along on LinkedIn  #WeAreVML.

Adobe Enterprise Field Engineers needed to join our EMEA Field Engineering team

The opportunity

You will join Adobe's EMEA Field Engineering (FE) team which delivers Success Accelerators directly to enterprise customers as part of the Ultimate Success subscription offering. These are structured advisory engagements covering Technical Readiness, Strategic Readiness, and Adoption & Enablement across the full Adobe CX Enterprise portfolio.

The purpose of this specification is to define the partner resource profile required to provide additional Field Engineering capacity in EMEA, ensuring that Accelerator delivery commitments to Ultimate Success customers are met in full.

These resources will operate as customer-facing representatives under Adobe's brand, quality standards, and operating model. They will interact directly with customer teams, represent Adobe's advisory standard, and deliver within established FE frameworks and accelerator playbooks.

What you’ll be doing

• Deliver Success Accelerators: Provide technical and strategic advisory engagements to Adobe’s premium Ultimate Success enterprise customers, operating as a pooled resource within the Field Engineering team.
• Drive Fast-Paced Engagements: Own and deliver structured, short-form advisory engagements designed to solve specific customer challenges, capped at 40 hours of effort and typically lasting four to six weeks from kick-off to final output.
• Lead Structured Discovery: Conduct structured discovery sessions directly with customer teams to understand their specific business and technical challenges.
• Produce and Present Deliverables: Create clear, written outputs (such as assessments, roadmaps, or recommendation documents) following Adobe's established methodologies and templates, and present these findings to customer stakeholders.
• Document and Hand Off Outcomes: Capture and document an Impact Summary for each engagement, and ensure a clear handover of findings to the customer’s assigned success team (CSM/TAM).
• Work Across Diverse Accelerator Categories: Deliver advisory services across key areas, including:
• Technical Readiness:Solution Optimisation, Go-Live Readiness, Implementation Readiness, Upgrade/Migration Readiness, and Troubleshooting.
• Adoption and Enablement:Use Case Mapping, Tool Workflow/Governance Optimisation, and Value Measurement Frameworks.
• Strategic Readiness:AI and Agentic Readiness, Content Supply Chain Readiness, and Digital Strategy/Roadmaps.
• Collaborate with Account Teams: Respond to accelerator requests driven by Customer Success Managers (CSMs) and Technical Account Managers (TAMs) to address key priorities identified within the customer's overall success plan.

What you should have

• Past experience delivering technical advisory or consulting engagements for large enterprise customers, in a customer-facing capacity, across one or more Adobe CX Enterprise solutions.
• Demonstrable ability to conduct structured assessments, produce clear written deliverables, and present findings to mixed technical and business audiences up to leadership level.
• Strong communication skills in English; able to tailor tone and depth to audience from practitioner to leadership level.
• Willingness to operate within Adobe's internal systems, quality frameworks, and customer engagement protocols for the duration of the assignment.
• Located in EMEA, with the ability to travel for customer-site engagements as required (~20% travel).
• Ability to self-manage a varied workload across multiple concurrent engagements, adapting quickly when customer priorities, scope, or timelines shift mid-delivery.

Bonus point if you have

• Current Adobe Certified Expert (ACE) certification in one or more relevant solutions (AEP, RTCDP, AJO, CJA, AEM Sites or Assets).
• Experience delivering engagements within a subscription or retainer-based services model, where quality and velocity both matter.
• Familiarity with Adobe's Ultimate Success Accelerator framework or equivalent short-form advisory methodology.
• Prior exposure to Adobe's internal tooling is an advantage but not required.
• Understanding of EMEA enterprise customer environments and data privacy requirements (GDPR and relevant industry-specific regulations).

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only

We offer a great benefits package including hybrid working that works for everyone, social events, training opportunities, medical and dental insurance, life assurance, meal cards and much more

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.

We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.

And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

How we use AI in the recruitment process: 

To ensure more focused and engaging conversations, we leverage AI in our recruitment process exclusively for secure, objective note-taking, never for evaluative judgments. This allows our team to be fully present with you. You are always welcome to request a transcript of these notes or opt out of this feature at any time. Opting out will not impact  the outcome of the interview process

At  WPPEnterprise Solutions

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernisation, connecting strategy directly to execution.  

Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX, work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. We have received distinction as a leader in Commerce Services and CX Strategy Consulting by the Forrester Wave™  

To find out more, visit enterprisesolutions.wpp.com and follow us on LinkedIn. 

WPP Enterprise Solutions is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

#LI-EMEA  #LI-HYBRID

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

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