Change Management Specialist

At Wursta, we believe technology should expand what people are capable of - not quietly erase what they are for. Buying the technology is the easy part; Wursta builds the operating system that turns technology investment into value you can measure - combining governance, workforce proficiency, and platform delivery, and then transferring the system to our clients' own teams. We specialize in digital transformation, cloud services, managed services, custom development, cybersecurity, and AI solutions to help organizations scale capabilities and increase productivity.

About the Role

We are seeking a Change Management Specialist to join our Change & Program Management team. This role is designed for a developing professional eager to bridge the gap between cutting-edge AI technology and human-centric workflows. You will support the delivery of AI transformation projects for SMB and mid-market clients, focusing on the human side of AI adoption, including Google Workspace Gemini and other emerging AI tools. Many projects blend this work with more classical change management required for migration from O365 to Google Workspace. Both are critical skillsets for this role.

Working under the guidance of senior consultants, you will help clients understand the "why" behind AI, develop prompt engineering skills, and integrate AI into their daily operations to drive meaningful productivity gains. This is a role for someone who is technically curious, highly organized, and deeply committed to enabling others through education and change strategy.

Key Responsibilities

• Support AI Strategy Execution: Assist in the development and execution of change strategies specifically tailored for AI implementations, including stakeholder assessments and change impact analysis.

• Enablement & Training: Facilitate AI-focused workshops and enablement sessions, helping users master prompt engineering and Generative AI features within Google Workspace.

• Content Creation: Design and deliver high-quality job aids, communication materials, and adoption resources that translate complex AI concepts into actionable user guidance.

• Design and execute adoption programs that drive sustained LLM usage. Build activations, ongoing engagement events, and workshops (e.g., Use Case Demos, Lunch & Learns, Promptathons), develop communications campaigns, and adapt tactics

• Stakeholder Engagement: Act as a secondary point of contact for clients, supporting resistance management efforts and reinforcing long-term AI adoption plans.

• Cross-Functional Collaboration: Work closely with technical teams and program managers to ensure change management activities align with AI deployment milestones.

• Internal Practice Growth: Contribute to the development of Wursta’s AI adoption playbooks and best practices as we expand our AI consulting capabilities.

Required Qualifications

• 1-3 years of professional experience in change management, corporate training, or technology consulting.

• Demonstrated interest in Generative & Agentic AI (e.g., Gemini, ChatGPT) and a clear understanding of how these tools can be applied in a business context.

• Strong communication skills, with the ability to synthesize complex technological concepts into simple, persuasive language.

• Experience in stakeholder management and facilitating engaging presentations or training sessions.

• Ability to operate in an agile environment and manage multiple tasks across different client engagements.

Preferred Qualifications

• Experience with Google Workspace or Google Cloud Platform (GCP).

• Experience with Agentic Workflows

• Familiarity with change management methodologies such as Prosci.

• Basic understanding of AI ethics, data privacy, and prompt engineering best practices.

• Previous experience working in a client-facing consulting role.

Location & Work Environment

This position can be based in our Austin, TX office or remotely in CA, CO, FL, GA, IL, IN, KS, KY, MD, MI, NJ, NY, OH, PA, TN, VA, WI, or TX.

Interview Process

At Wursta, we're all about positive experiences and creating value. We move fast and adapt to change like nobody's business. Here's what you can expect:

• Work Style Survey: A brief survey to help us learn more about your work style.

• Initial Screen: A 20-30 minute chat with our hiring coordinator to see if we’re a good fit.

• Meet your Manager: A 45-minute deep dive into the role and team with the hiring manager.

• Meet your Peers: A 60-minute session with the team to see the dynamic and ask questions.

• Interview with Senior Leadership: A 45-minute conversation with an executive leader regarding skills and company vision.

• Get a Decision: We typically get back to you within the week regarding next steps.

Equal Employment Opportunity

Wursta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.