German Customer Support Associate

Are you fluent in German and looking to build your career in an international work environment?

We are hiring German Operations Support Associates to join our customer service and operations team in Cairo, Egypt.

This role is ideal for German-speaking fresh graduates and early-career professionals who enjoy communicating with customers, solving problems, and working in a fast-paced international environment.

You will support German-speaking customers through voice and non-voice channels, understand their requirements, resolve queries, and ensure a professional and positive customer experience.

No extensive prior experience is required — fresh graduates with strong German communication skills are welcome to apply.

• Handle customer queries through voice and non-voice channels in German.

• Communicate professionally with German-speaking customers.

• Understand customer concerns and provide accurate and appropriate solutions.

• Resolve customer queries while maintaining a high standard of customer service.

• Escalate complex issues to the appropriate internal teams when required.

• Accurately document customer interactions and update relevant systems.

• Follow established processes, SOPs, and quality standards.

• Maintain accuracy and attention to detail when handling customer requests.

• Work collaboratively with internal teams to ensure timely resolution of issues.

• Meet defined quality, productivity, and customer-service standards.

Requirements

• German language proficiency of B2 level or higher (CEFR).

• Strong verbal and written communication skills in German.

• Good English communication skills.

• Strong customer-service orientation.

• Good problem-solving and interpersonal skills.

• Willingness to work from the office in Cairo, Egypt.

• Willingness to work in a customer-support environment involving both voice and non-voice interactions.

• Bachelor's degree preferred.

• Fresh graduates are welcome to apply.

• 0–2 years of experience in Customer Service, Customer Support, BPO, Operations, or related roles.

• Previous experience handling voice and/or non-voice processes.

• Experience working with CRM, ticketing, or customer-support systems.

• Basic knowledge of MS Office, including Word, Excel, Outlook, and PowerPoint.

• Good typing skills and attention to detail.

• Previous experience supporting international customers is an advantage.