Pre-Sales Engineer & Support Engineer (Remotely)
First seen by Alion on Sep 19, 2026.
· Gathers information for pre-investigation and analyzes requirements online.
· Estimates & do a proper sizing of the customer's requirements based on the pre-investigation and, if required, with the assistance of a third-party technical or functional team.
· Studies the requirements & RFQ to prepare the technical scope of work SOW and align with the Sales team for the costing of the proposed solution.
· Responds to customer questions & explains the proposed design & solution.
· Managing the required online meetings and go over the proposed design & solution, and highlighting the advantages over competitors’ solutions.
· Develop strong relationships with suppliers and vendors that enable us to achieve and maintain a competitive position in the market.
· Coordinate & communicate with Sales & Operation teams to gather insights and information on various aspects such as customer needs and project challenges that can add value to our solutions & proposals over others.
· Replying to customer technical inquiries.
· Following up with customers to ensure the issues are resolved.
· Proactive action with our loyal clients ensures we offer them added-value services.
· Testing and evaluating modern technologies.
Requirements
· Degree in Computer Science, Information Systems, or related functional field, or relevant work experience.
· Very good knowledge of Microsoft Office 365 products.
· Acceptable knowledge of Microsoft Dynamics 365 Sales & Customer Engagement (formerly CRM).
· Very good knowledge of network security products such as (FortiGate, Sophos, Trend Micro, Bitdefender, Proofpoint…etc.).
· Prior experience in pre-sales activities & technical support with Microsoft Office 365 products.
· Minimum 3 years of experience.
· Good knowledge of MS Excel & formulas.
· Good English writing, reading & speaking skills.