Operations Manager

Operations Manager In-House & Outsourced Operations

UAE (Dubai / Abu Dhabi)

We are seeking an experienced Operations Manager to oversee and manage both in-house (non-outsourced) and outsourced operations. The role involves ensuring smooth day-to-day operations vendor performance management cost control compliance with UAE regulations and achieving operational efficiency across all functions.

• Manage daily operations of internal teams and departments

• Ensure optimal utilization of manpower resources and assets

• Implement SOPs KPIs and performance monitoring systems

• Coordinate with HR Finance and Admin for smooth operations

• Ensure compliance with UAE labor laws company policies and HSE standards

• Manage and monitor outsourced vendors and service providers

• Negotiate SLAs contracts and service agreements

• Ensure vendor compliance with quality timelines and cost standards

• Conduct regular performance reviews and audits of outsourced teams

• Resolve operational issues and escalate risks when required

• Prepare operational reports budgets and cost-control plans

• Improve processes to enhance efficiency and reduce operational costs

• Liaise with clients management and external stakeholders

• Handle escalations and ensure timely resolution of operational issues

• Bachelors degree in Business Administration Operations Management or related field

• 58 years of UAE experience in operations management

• Proven experience handling both in-house and outsourced operations

• Strong knowledge of vendor management and SLA handling

• Excellent leadership communication and problem-solving skills

• Proficiency in MS Office and reporting tools

• Experience in telecom / facilities / manpower / services industry is a plus

• Strong negotiation and cost-management skills

• Ability to manage multi-location operations

• Knowledge of UAE compliance and labor regulations

• Results-driven with strong analytical mindset