Key Account Manager

ABOUT XCEPTOR

Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust.

We are recognised as an expert in the Financial Services vertical, which strongly aligns with Business Users in Middle and Back-Office teams. We enable these users to solve their data challenges by themselves, rather than through a technology-led project.

Our mission -  we empower business users within financial institutions to build automated processes that deliver trusted data.

Our values sit at the heart of our business, driving who we are and how we work. At Xceptor, we are:

• Client Centric; we prioritise our Clients’ experience and needs.

• One Team; we actively support one another to achieve our goals.

• Impactful; we focus, we innovate, we make every minute matter.

Your Role:

We’re looking for a commercially driven Key Account Manager to manage and grow a portfolio of Capital Markets clients across EMEA.

This is a fantastic opportunity for someone who understands the world of investment banking and sell-side financial markets and enjoys building senior client relationships, uncovering opportunities and growing existing accounts.

You’ll become a trusted partner to your clients, developing a strong understanding of their business, challenges and priorities, while identifying opportunities for Xceptor to deliver greater value across their organisation.

Working closely with Sales, Customer Success and Product, you’ll play an important role in strengthening client partnerships, driving retention and expanding Xceptor’s footprint within key accounts.

What You’ll Be Doing:

• Own and develop a portfolio of Key Capital Markets client relationships. 
• Build and maintain strong relationships with stakeholders across client organisations.
• Identify upsell and cross sell opportunities and develop strategic account growth plans.

• Understand client challenges and connect them with the right Xceptor solutions

• Lead regular account reviews and strategic business conversation

• Support on renewals, commercial negotiations and revenue growth.

• Monitor account health, retention and commercial performance

• Partner with Sales, Customer Success and Product to deliver an excellent client experience. 

• Maintain a clear view of account activity, opportunities and pipeline within the CRM

• Collaborate with internal teams to ensure a seamless customer experience. 

Who we're looking for:

• You’ll bring strong commercial instincts, credibility with financial-services clients and the confidence to develop relationships across complex organisations. 

• Experience working with or selling ideally into sell-side financial institutions, particularly investment banks or financial services/capital markets.
• An understanding of Capital Markets and the banking environment, ideally including Middle and/or Back Office functions.
• Experience managing and growing strategic or enterprise client relationships.
• A track record of identifying renewal, upsell and cross-sell opportunities.
• Experience in enterprise SaaS, fintech or financial technology.
• Confidence engaging and presenting to stakeholders across large, complex organisations.
• Strong commercial judgement and a genuine drive to grow revenue.
• Excellent relationship-building, communication and stakeholder management skills.
• Experience working with CRM platforms such as Salesforce, HubSpot or similar.
• Experience using CRM systems such as Salesforce, HubSpot, or similar.

Diversity & Inclusion at Xceptor

We believe great ideas come from everywhere - and that the best teams are made up of people with different backgrounds, experiences, and perspectives. At Xceptor, we’re committed to building a workplace where everyone feels welcome, valued, and empowered to be themselves.

We know that not everyone ticks every single box in a job description - and that’s okay. If you’re excited about this role and think you could make a difference, we’d love to hear from you. Your unique skills and experiences might be just what we need, even if you don’t meet every requirement.

We celebrate diversity and are dedicated to creating an inclusive environment for all employees - regardless of race, gender identity, sexual orientation, age, disability, religion, or background.

 Hybrid at Xceptor

We love the buzz of the office and the flexibility of home-so at Xceptor, you get the best of both. Our people spend 2-3 days per week in the office collaborating, brainstorming, and connecting in person. The rest is up to you. It’s all about great teamwork, balanced with the freedom to work your way. 

#LI-LM1 #LI-Hybrid

Please note:

• Xceptor works with clients in financial services and our offers of employment are subject to the satisfactory completion of background checks, which includes criminal record checks, and credit reference checks.
• If you have any employment gaps exceeding three months within the last six years, we will request additional information and evidence to clarify those periods.