Consumables Operations Coordinator

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

Xerox is seeking a Consumables Management Specialist to support end to end consumables order fulfillment and customer service operations. This role supports customers across voice and non-voice channels while ensuring accurate order processing, timely issue resolution, and effective coordination with internal stakeholders. You will contribute to global operations focused on service excellence, data accuracy, and efficient order fulfillment.

Why Join This Team:

• Support global operations focused on delivering responsive and accurate customer service.
• Gain experience managing consumables orders and service requests across multiple customer channels.
• Collaborate with partners, service teams, delivery leads, and other internal stakeholders.
• Build experience using ERP and CRM systems while working across multiple tools and platforms.
• Contribute to process improvements and special projects that support operational efficiency.

What You Will Do:

• Manage customer interactions through phone, email, chat, and online platforms, providing timely and accurate information on orders, supply history, and related inquiries.
• Process consumables orders from multiple channels, maintaining accurate real time data and updating machine and consumables records.
• Validate orders, explain non warranted requests when required, and process return authorizations in accordance with established procedures.
• Identify and escalate issues appropriately while supporting timely resolution of customer and operational concerns.
• Collaborate with internal stakeholders and contribute to process improvements and special projects that strengthen service delivery and operational efficiency.

What You Need to Succeed:

• Bachelor's degree in any discipline with customer service experience and effective written and verbal English communication skills.
• Effective problem solving skills, attention to detail, and a focus on maintaining accurate customer and order information.
• Ability to work across multiple systems, tools, customers, and stakeholders in a service oriented environment.
• Proficiency with Microsoft Excel, including formulas, functions, tables, and ranges; experience with ERP or CRM systems such as SAP or D365 is preferred.

How We Set You Up for Success:

• Provide experience supporting global consumables management and customer service operations.
• Enable collaboration with service teams, partners, delivery leads, and other stakeholders.
• Provide opportunities to strengthen order management, customer support, problem solving, and system navigation capabilities.
• Offer exposure to ERP and CRM platforms and multi channel service delivery.
• Value BPO experience and prior leadership experience as additional experience that can support future growth.