Asset Coordinator

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

JOB PURPOSE/MISSION/SUMMARY:

Asset Coordinators play a crucial role in managing and organization of the client's digital assets. This role encompasses the end-to-end life cycle of Asset Management from start of a contract to the end and in between which involves Account builds, steady state MACD management, device connectivity, reporting etc. Overall, an Asset Coordinator is responsible for managing customer’s assets and account information in Xerox databases from the start of the contract.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:

XSM Device Management

• Ensures that incidents raised are addressed and resolved within the predetermined amount of time for each account.
• Ensures that assets are connected to the network and reporting continuously when required (Run Device discoveries)
• Ensures that assets are managed and sending alerts for Supplies and Break Fix
• Loads Map provided in the System as needed and ensure that the asset is placed in the right location in the Map (Asset Mapping)
• Ensures all assigned assets are accurately connected, mapped, and validated within the system, promptly addressing incidents and maintaining data integrity through regular asset validation and management activities.

XSM Account Management

• Process MACDS (Move, Add, Change, Disposals and Storage)
• Site (Location of the asset), Contacts and Chargeback Code are created per request
• Conducts Data Integrity Check to ensure that all assets follow the account requirement (Account Maintenance)

XSM Meter Management

• As part of the account maintenance for operational and billing purposes, validate meters and ensures that it is loaded correctly and there are no Invalid Raw Meters or meters outside the daily threshold agreed upon in the statement of work (SOW).
• Load meter readings are provided manually in the system to ensure that assets that are in contract have meters.
• Load meter readings as a reportable meter for operational and billing purposes*
• XSM Reporting
• Provide accurate, timely, and professional reports to the account and billing teams for historical analysis, status, and billing purposes.
• Generate Meter Volume Report and MACD Report
• Provide export of newly discovered devices.
• Generate and deliver general reports to support operational and billing requirements.

Others

• Conducts targeted QA monitoring and account inspections to ensure data integrity, operational compliance, and timely issue escalation entrusted to individuals with proven operational maturity and performance
• Participate in and lead discussions
• Assist new team members

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

Skills

• Communication (verbal and written), interpersonal, problem-solving, and customer service skills.
• Negotiation and conflict management skills.
• Excellent team working skills and flexibility in approach to work.
• Ability to generate reports suitable for management presentation/audit.
• Good leadership and influence skills.
• Ability to engage socially with clients, partners, or account management teams
• Ability to operate within a team and participate in conference calls
• Eye for detail with high level of accuracy; data analysis of large datasets
• Ability to follow processes precisely and execute commands with zero errors

Knowledge

• Understanding of Xerox products, solutions, and services (key offerings
• Good knowledge of computer usage and Microsoft Office software (especially Excel)

Abilities

• Ability to work with minimal supervision; highly self-motivated
• Proven track record in delivering high-quality customer service
• Ability to perform and make informed decisions under pressure
• Ability to meet tight deadlines
• Ability to work on a flexible schedule
• Must be able to report to the office
• Ability to comprehend requirements, share points of view, and ask clarifying questions

Competencies/Skills

• Analytical and technical skills
• Written and oral communications skills
• Communicates (phone, chat, email) effectively and efficiently to advance business aims and achieve desired results
• Interpersonal and administrative skills
• Problem solving and decision-making skills
• Time and Management Skills
• Prioritizes areas that need attention and provides timely updates for deliverables and inquiries without prodding or follow up