ServiceNow L3 Developer

About YellowIpe

Our mission is to inspire the connection between technology and people. We empower our professionals by leveraging our expertise to find and attract the best talent for the best projects.

People Focus, Collaboration, and Commitment are the pillars that guide us on this journey.

Join the yellow team as our new ServiceNow L3 Developer!

Responsibilities

• Drive automation initiatives related to application support, solution deployment, system health checks, monitoring, and alert management, ensuring service continuity and operational efficiency.

• Support automation, orchestration, and integration initiatives using the ServiceNow platform, ensuring solutions are aligned with organizational and business requirements.

• Develop and implement ServiceNow enhancements in coordination with offshore managed services teams, including request creation, form updates, portal customization, and workflow improvements.

• Work closely with application users and operations teams to understand requirements and use cases, translating business needs into efficient self-service solutions.

• Evaluate and implement new ServiceNow capabilities, including Automated Test Framework (ATF) and Virtual Agent, to improve automation and user experience.

• Support ServiceNow upgrade activities, ensuring new releases are implemented effectively and with minimal service disruption.

• Coordinate the release of enhancements, ensuring developments are delivered, tested, and deployed within agreed timelines and quality standards.

• Design and develop customized support tools and automation solutions to improve production processes and operational efficiency.

• Define and produce metrics, dashboards, and reports to monitor system performance, automation effectiveness, and service quality.

• Create and maintain clear technical documentation to support the maintenance, troubleshooting, and evolution of automation scripts and ServiceNow solutions.

• Collaborate with technical and functional stakeholders to continuously identify opportunities for process optimization and automation.

Requirements

• 3 to 7 years of professional experience as a ServiceNow Developer, Tools Engineer, or in a similar role working across multiple ServiceNow modules.

• Strong problem-solving and troubleshooting skills, with the ability to investigate and resolve complex technical issues.

• Excellent communication skills and the ability to collaborate effectively with both technical and non-technical stakeholders.

• Strong experience with system integrations, workflow automation, and process orchestration, particularly within the ServiceNow ecosystem.

• Solid hands-on experience with Web Services integrations, including REST and SOAP APIs.

• Good knowledge of directory and identity services, including Active Directory, Azure AD, and LDAP.

• Experience with scripting, programming, and automation technologies such as:

  • JavaScript

  • PowerShell

  • Python

  • Ansible

  • Terraform

  • XML

• Strong knowledge of SQL and relational databases.

• Solid experience with ITSM and ITOM modules.

• Familiarity with additional ServiceNow modules such as HRSD and CSM is highly valued.

• Experience or familiarity with containerization and orchestration technologies, including Kubernetes and Docker Swarm.

• Exposure to cloud container services such as AWS EKS and Azure AKS.

• Familiarity with software development tools, IDEs, version control systems, and code repositories.

• Strong understanding of the ITIL framework and IT Service Management best practices.

• Ability to create meaningful reports and translate technical data into actionable insights for stakeholders.

• Fluent English, both written and spoken.

Nice to Have

• ServiceNow Certified Application Developer (CAD) or other relevant ServiceNow certifications.

• Knowledge of Agile methodologies and experience working in iterative and collaborative development environments.

• Experience with Workflow Data Fabric and advanced ServiceNow integration capabilities.

• Experience with ServiceNow Automated Test Framework (ATF) and Virtual Agent.

• Knowledge of French.

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