Head of Strategy and Transformation

YouLend’s Operations function is undergoing significant transformation over the next 2-3 years, and we are looking for a Head of Strategy & Transformation to lead it. Reporting directly into the VP of Operations, this is a newly defined, senior role enabling the delivery of our target operating model.

The role has line management responsibility of a team of analysts, delivering on continuous improvement, business operations support and change readiness. You will own the strategic roadmap for how Operations evolves, govern the portfolio of cross-functional change initiatives, and act as the critical translation layer between frontline operational needs and our Technology/Engineering teams - converting real business problems into clearly defined requirements and a prioritised delivery backlog. You will work closely with the Director of Operations and their leadership to ensure change is prioritised, resourced, and delivered in a way that moves Operations toward its target state.