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Business Analyst

Zensar Technologies • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • Power BI • 9 days ago

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Salary

≈ $50k – $104k per year (Estimated)

Location

In office (London)

Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Oct 12, 2026. Zensar Technologies scores A on the Alion truth index.

Overview

Company

Impact

Profile match

Zensar Technologies

Zensar Technologies is an Indian technology services company founded in 1991 and part of the RPG Group, providing digital engineering, application services and infrastructure management to clients in banking, insurance, retail, manufacturing and healthcare. Its work covers experience design, cloud and data engineering, application development and maintenance, and increasingly applied artificial intelligence, delivered from centres in India, South Africa, Europe and the United States. Headquartered in Pune and listed in India, it earns a large share of revenue from North America and has been repositioning toward higher-value engineering work.

zensar.com • HQ: Pune, India • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • 1001-5000 employees • Est. 1991

Tech stack of Zensar Technologies

Business Analyst

Key Responsibilities

Product Discovery & Requirements

Elicit, analyse, and document business and user requirements.
Facilitate workshops, interviews, and discovery sessions with stakeholders.
Translate business needs into user stories, epics, features, and acceptance criteria.
Define business rules, workflows, and product logic.
Support product roadmapping and backlog prioritisation.
Maintain traceability between business objectives, requirements, and delivered solutions.

Stakeholder Engagement

Build strong relationships with business stakeholders, SMEs, product owners, and delivery teams.
Communicate complex concepts clearly to technical and non-technical audiences.
Gain consensus across diverse stakeholder groups.
Influence decision-making through evidence-based recommendations.
Support business readiness and product adoption activities.

Process Analysis & Improvement

Analyse existing business processes and identify pain points, inefficiencies, and risks.
Design future-state processes and operating models.
Recommend digital solutions to enhance business performance.
Support continuous improvement initiatives and business transformation programmes.

Agile Product Delivery

Work within Agile, Scrum, or SAFe delivery teams.
Support backlog management and sprint planning.
Collaborate with UX designers, developers, testers, and architects.
Clarify requirements throughout the development lifecycle.
Support User Acceptance Testing (UAT) and product validation.
Ensure delivered solutions meet business requirements and user expectations.

Product Performance & Value Realisation

Monitor product performance against defined KPIs.
Gather and analyse user feedback.
Identify opportunities for product enhancement.
Measure benefits and value delivered by digital products.
Support data-driven decision making through analytics and reporting.

Key Deliverables

Business Requirements Documents (BRDs)
User Stories and Epics
Process Maps and Journey Maps
Functional and Non-Functional Requirements
Acceptance Criteria
Product Backlogs
Workshop Outputs
Gap Analysis Reports
UAT Plans and Test Scenarios
Benefits Realisation Reports
Product KPI Dashboards

Essential Knowledge & Experience

Experience as a Business Analyst, Product Analyst, or Digital Business Analyst.
Experience working on digital products, business transformation, or technology delivery initiatives.
Strong stakeholder management and facilitation skills.
Experience gathering and documenting requirements.
Knowledge of Agile delivery methodologies (Scrum, Kanban, SAFe).
Experience conducting process mapping and business analysis.
Ability to analyse complex business problems and develop practical solutions.
Experience supporting product development teams across the full delivery lifecycle.

Technical Skills

Requirements elicitation and management
User story creation
Process modelling (BPMN, Visio, Lucidchart)
Data analysis and reporting
Jira / Azure DevOps
Power BI
Microsoft 365
UAT planning and execution
Business case development
Benefits tracking and measurement

Behavioural Competencies

Customer-focused
Analytical thinking
Problem solving
Influencing and negotiation
Collaboration
Adaptability
Strategic thinking
Attention to detail
Continuous improvement mindset

Effective communication

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