Software Asset Management Analyst

About the team

The Zillow IT Asset Management team manages the full lifecycle of hardware and software assets across the organization. We partner closely with procurement, finance, legal, and business stakeholders to build scalable, efficient, and compliant asset management practices. Our team drives value by ensuring the right tools are in the right hands-at the right cost-while maintaining a strong governance foundation across Zillow's growing technology footprint.

Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

About the role

The Software Asset Management (SAM) Analyst plays a critical role in managing software assets from procurement through retirement. This person will own license compliance, software audits, vendor contract tracking, and SAM tooling-working cross-functionally to optimize software spend and build a mature SAM practice. The SAM Analyst will develop dashboards and reporting that support IT budgeting, compliance assurance, and executive visibility into software utilization across the enterprise.

As a Software Asset Management Analyst, you will:

Software Asset Lifecycle Management

• Track and manage software assets from procurement through retirement.
• Maintain an accurate inventory of software installations and entitlements using SAM tools and CMDB systems.
• Support the onboarding and offboarding of software licenses.

License Compliance and Optimization

• Ensure compliance with software license agreements, vendor contracts, and regulatory requirements.
• Identify and mitigate license overuse, underutilization, and unauthorized installations.
• Conduct regular audits and internal reviews of software deployments.

Vendor and Contract Management

• Collaborate with procurement to analyze software agreements and renewals.
• Assist in negotiating license terms with software vendors to ensure favorable terms and cost efficiency.
• Maintain records of contracts, license keys, entitlements, true-up dates, and usage metrics.

Reporting and Metrics

• Develop and present dashboards, reports, and KPIs on license usage, compliance, and cost savings.
• Support IT budgeting and forecasting related to software spend.

Tool and Process Management

• Configure and maintain SAM tools (e.g., Flexera, ServiceNow License Manager, or similar platforms).
• Recommend and implement process improvements to enhance data accuracy and operational efficiency.
• Participate in SAM governance and process development efforts.

This role has been categorized as an Office position. “Office” employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

Who you are

Who you are:

• 2-4 years of experience in software asset management, IT asset management, or procurement.
• Proficiency in SAM tools and technologies (Flexera, ServiceNow SAM, etc.).
• Knowledge of software licensing models (e.g., SaaS, subscription, perpetual, concurrent, user-based).
• Familiarity with ITIL practices, especially Configuration and Asset Management.
• Strong Google Sheets and reporting skills; experience with Power BI or Databricks is a plus.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent communication and stakeholder engagement abilities.
• High attention to detail and strong organizational skills.
• Ability to work independently and manage multiple priorities.
• Bachelor's degree in Information Technology, Business Administration, or a related field.

Nice to have:

• Experience supporting software audits (e.g., Microsoft, Adobe, Oracle, etc.).
• Background in cybersecurity or risk management as it relates to software usage.
• Experience in cloud licensing (e.g., Azure, AWS, GCP, O365).
• SAM certification (e.g., CSAM, CHAMP) preferred.

Get to know us

At Zillow, we’re reimagining how people move-through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry-and your career-forward, together.

Zillow Group is committed to fostering an inclusive, innovative environment and to providing equal employment opportunities. We comply with applicable laws that prohibit discrimination in employment and recruitment.

If you have a disability or special need that requires accommodation during the recruitment process, please contact your recruiter directly.

Qualified applicants will be considered for employment in accordance with applicable law.