Key Account Manager

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of The Role:

Key Account Manager plans, executes and controls customers’ sales and promotional activities for the principal brands in order to achieve desired sales and market shares while managing trade spend within the budget for the assigned Key Accounts or Local Chain Pharmacies.

What You’ll Do:

• Develop annual customer plan for assigned key account customers to incorporating brand plans, category management & shopper insight.

• Translate and cascade brand and trade strategies to customer plans, as well as oversee execution of the trade activities in order to strengthen and grow the brand presence and reach to optimise sell-out.

• Collaborate and work closely with marketing and sales team to ensure development and implementation of customer category strategy and best in class execution.

• Track, monitor and forecast normal and promotional stocks required to ensure fulfilment of stock required while maintaining a healthy stock holding at retail level.

• Maximise the effective coverage of accounts, as well as monitor the execution of promotion and competitor’s activities to achieve sales target and increase market share.

• Spearhead the annual review and negotiation in Trading Terms Agreements with key customers

• Track all key business criteria and take all necessary steps to improve and grow the key account business.

• Manage total trade spend in assigned accounts to target investment levels.

• Promote and ensure team member adhere to Zuellig Pharma’s core values when carrying out day-to-day responsibilities and interactions

• Understanding the key account’s strategy, market position, budget, and goals, to develop better propositions and partnership program that deliver greater value to both the client and the business.

• Build strong cross-functional collaboration with internal and external stakeholder to ensure effective and efficient key account operations implementation.

What Will Make You Successful:

Must-Have:

• Minimum Bachelor's degree in Business, Finance or related field.

• 5 years of key account management in the FMCG/Consumer Healthcare industry

Advantage to Have:

• Sales or Trade Marketing experience in the FMCG/Consumer Healthcare industry

• Planning, Control & Organizing Skill

• Strong Communication, Presentation and Negotiation Skill

• Problem Solving and Decision Making

• Market Analysis Skill

What We Offer:

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.