Key Accounts Manager - eCommerce

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of the Role:

The Key Account Manager will be responsible for managing and growing strategic customer relationships, with a primary focus on E-Commerce Sub-distributors within the GMA territory. The role will drive sales growth, ensure operational excellence in order fulfillment, manage accounts receivable performance, and serve as the key point of contact for assigned customers. The position requires close collaboration with internal stakeholders to ensure customer satisfaction while achieving business and revenue objectives.

What You’ll Do:

• Manage and grow relationships with E-Commerce sub-distributors across the GMA territory, including partners supporting platforms such as Shopee and Lazada.
• Serve as the primary contact for assigned key accounts, addressing inquiries, resolving concerns, and ensuring overall customer satisfaction.
• Process and coordinate orders from partner sub-distributors to ensure timely and accurate fulfillment for E-Commerce platforms.
• Develop and implement account plans to drive revenue growth, customer retention, and long-term business partnerships.
• Monitor sales performance and account metrics to ensure achievement of business objectives and targets.
• Manage Accounts Receivable (AR) performance by ensuring outstanding invoices are collected on time and collection concerns are properly addressed.
• Work closely with Order Processing, Customer Service, Accounts Receivable, Credit, and Operations teams to support customer requirements and resolve issues.
• Identify new business opportunities by analyzing market trends, customer needs, competitor activities, and industry developments.
• Prepare and present business reviews and account performance reports, highlighting key accomplishments, risks, opportunities, and action plans.
• Negotiate commercial agreements and implement strategies that strengthen customer relationships and support sustainable business growth.

What will make you successful:

Must-Have:

• Bachelor's degree in Business Management, Business Administration, Marketing, or a related field.
• At least 5 years of sales experience, preferably in key account management, distribution, FMCG, pharmaceutical, or healthcare industries.
• Experience managing customer accounts and driving sales growth through strategic partnerships.
• Strong communication, negotiation, relationship management, and problem-solving skills.

Advantage to Have:

• Experience handling E-Commerce accounts or sub-distributors supporting platforms such as Shopee and Lazada.
• Familiarity with Accounts Receivable (AR) Management, collections monitoring, and payment reconciliation processes.
• Experience in pharmaceutical, healthcare, FMCG, or distribution industries.
• Strong understanding of key account management and customer engagement strategies.
• Ability to analyze sales data, customer performance, and market trends to identify opportunities.
• Experience working with cross-functional teams in a matrix organization.
• Strong business planning and account review presentation skills.
• Proficiency in CRM systems and Microsoft Office applications.

What we offer:

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.