Senior Product Designer - Mobile

Mobile Product Designer

4 - 6 years · Full-time · iOS & Android · Field-first

THE ROLE

Zuper is a field service management platform built for the trades - and our customers' teams run on mobile. They're at job sites, in trucks, in attics, making decisions with a phone in one hand and a clipboard in the other. We're looking for a designer who can own that platform entirely: building experiences that work in real-world conditions, not ideal ones. Glare, gloves, interrupted connectivity, and two-second attention spans are the actual design brief.

WHAT YOU'LL DO

• Own the end-to-end design of Zuper's mobile and tablet experiences across iOS and Android
• Design for the field - job sites, vehicles, client walkthroughs - where context shifts fast and the UI has to keep up
• Handle connectivity edge cases like a first-class design problem: offline states, sync flows, partial data, and graceful degradation
• Use native platform capabilities purposefully - camera for estimates and documentation, GPS for job context, push for timely handoffs
• Talk to our customers' teams regularly - understand their day in the field before you design for it
• Build and extend the mobile component library within the Prelude design system
• Prototype on real devices and test in real conditions - not just in Figma

WHAT WE'RE LOOKING FOR

Mobile-native thinking

• • Strong knowledge of iOS and Android design conventions.
  • Ability to decide when to follow platform patterns and when to deviate from them.
  • Ability to justify design decisions.

Context-aware design

• • Design for one-handed phone usage.
  • Consider gloves, bright sunlight, and split attention.
  • Adapt the design to real-world working environments.

Connectivity & state design

• Follow an offline-first design approach.
• Design loading, syncing, stale-data, and failure states.
• Ensure all application states are carefully considered, not just the ideal user journey.

Speed & efficiency

• Create fast and efficient user flows.
• Reduce the number of steps required to complete tasks.
• Simplify interactions to improve customer productivity.

Tablet layouts

• Design effective interfaces for tablet-sized screens.
• Use split views, side panels, and denser information layouts.
• Make deliberate use of tablet screen space instead of simply scaling up mobile layouts.

Customer obsession

• Regularly interact with customers through calls.
• Treat customers as active design partners.
• Use customer conversations as research opportunities.
• Understand customer needs and workflows before designing solutions.

Ownership

• Independently identify mobile platform requirements.
• Identify and resolve broken or inefficient user experiences.
• Take ownership of the mobile experience without waiting for detailed specifications.

Experience

• 4-6 years of product design experience.
• Strong, demonstrable mobile design portfolio.
• B2B or enterprise mobile product design experience is a strong advantage.

NICE TO HAVE

• Field service or construction software
• React Native familiarity
• Mobile design system ownership
• Accessibility on mobile
• Trades industry experience
• Prototyping in code

ABOUT ZUPER

Zuper builds field service management software for the trades - roofing, HVAC, plumbing, and beyond. We're an AI-first team working on problems that actually matter to the businesses running on our platform. Our design team owns the full stack: from research and strategy to production-ready UI and the Prelude design system that runs under it all.