Kustomer
Customer Support & Help Desk Software
$185Mtotal raised · 4 rounds on record
1open role
$30Mlatest round · Venture round · Jul 2025 · 15 mo ago
6backers · Plug and Play, Battery Ventures
Overview
Kustomer provides a customer service platform built on a unified customer timeline. Agents work from complete order and interaction history rather than isolated tickets. The platform adds artificial intelligence agents for deflection and assistance.
Funding and backers
Total raised
$185M
4 rounds on record
Latest round
$30M
Venture round · Jul 2025 · 15 mo ago
Team
201-500
employees, estimated range
Hiring now
1
+1 posted in 30 days
Backers
6
Plug and Play, Battery Ventures
The money's age
Due for its next round
15 months since the last round · and hiring
Momentum
13/100
hiring for its size
Last sign of life
this month
a posting or a news item
The story so fareach stage dated by its source: the company's releases, the press, registers, filings
Mar 10
Launched Kustomer Launches Standalone Enterprise AI Platform to Modernize Existing Helpdesks · The Manila Times
Jul 23, 2025
Raised a round Venture round $30M · SEC Form D
Oct 30, 2024
Launched Kustomer Launches the First AI-Native Customer Service Platform with Industry Leading AI Agents and Disruptive Pricing · businesswire.com
May 15, 2023
Raised a round Venture round $60M · SEC Form D
Dec 4, 2019
Raised a round Venture round $60M · TechCrunch
Jan 24, 2019
Raised a round Venture round $35M · TechCrunch
2015
Founded
Tractionpublic signals, read monthly
Web presence
top 0.02%
of 133.2M domains by links, Common Crawl
Hacker News stories
5
best: 3 points
Funding rounds
| Round | Date | Amount | Investors | Source |
|---|---|---|---|---|
| Venture round | Jul 2025 | $30M | — | SEC Form D |
| Venture round | May 2023 | $60M | — | SEC Form D |
| Venture round | Dec 2019 | $60M | — | TechCrunch |
| Venture round | Jan 2019 | $35M | — | TechCrunch |
Registers and programsofficial lists and records that name the company
| Legal entity | Kustomer, Inc. | SEC Form D |
Founders and leadersfrom filings, registers and the company's site
Bradley BirnbaumExecutive Officer, DirectorSEC Form D
Jeremy SurielDirectorSEC Form D
Michael ChapinExecutive OfficerSEC Form D
Backed byfrom the funds' portfolios and accelerator catalogs
Plug and Play 
Coatue Investors in similar startupsfunds that back the companies most like this one
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Jobs
≈ $62k – $116k per year (Estimated) · Equity · Remote (United States) · Full-Time · 4+ years exp
Python
JavaScript
TypeScript
SQL
AI Agents
LLM
DevOps
Rest API
Kibana
Datadog
Wi-Fi
Cybersecurity
HIPAA
Management
Zapier
QA
Postman
Sentry
Apply
Visa sponsorship
5 ▲ 67%
H-1B filings in 12 months
$218k
Median offered salary
1
Open roles in United States
Who they sponsor
Software developers
4
Computer and information systems managers
1
In the register as Kustomer, LLC, Short Hills, NJ
Other sponsors in the same field
Salesforce 
ServiceNow 
Zendesk 
Decagon
See 1 open role Alert me
US Department of Labor · latest filing May 26, 2026 · Visa details by country
Growth
Hiring Momentum
60/100
Growing
Open positions
1
1 opened / 2 closed in 30 days
Median time-to-fill
44 days
faster than 30% of the market
ATS activity
Every ~5 hours
Today
Hiring Dynamics
0%
Hiring Focus
The percentage next to each role is its share of the company's job openings over the last 90 days; the arrow shows the shift versus the previous period.
Backend
33% ▼
AI/ML
17% ▼
Support
17% ▲
Sales
17% ▼
Enterprise Apps
17% ▼
Activity Timeline
Added Zapier to stack
Oct 2026
Added TypeScript to stack
Oct 2026
Added SQL to stack
Oct 2026
Added Sentry to stack
Oct 2026
Added Postman to stack
Oct 2026
Added Kibana to stack
Oct 2026
Added Datadog to stack
Oct 2026
Added VPN to stack
Sep 2026
Added Wi-Fi to stack
Sep 2026
Added Pinecone to stack
Sep 2026
Added OpenAI to stack
Sep 2026
Added LangChain to stack
Sep 2026
People
Bradley Birnbaum
Executive Officer, Director
Jeremy Suriel
Director
Michael Chapin
Executive Officer
Deepak Kamra
Director
Wendi Sturgis
Director
Neeraj Agrawal
Director
Tomasz Tunguz
Director
Alex Bard
Director
Scott Beechuk
Director
Names and roles come from public filings, company registers and the company's own site. Is this you? Correct or remove · How we handle this data
Tech stack
Technologies named in job postings at Kustomer over the last 12 months, by layer, with the share of postings for each.
Technologies in use
34
Postings analysed
11
Stack modernity
86/100AI adopter
Languages
JavaScript55%
Go36%
Node JS36%
Python27%
Frameworks & libraries
React.js36%
LangChain18%
Databases
ElasticSearch36%
Pinecone18%
Redis18%
ClickHouse9%
Cloud & platforms
AWS36%
GitHub27%
Anthropic18%
OpenAI18%
AI & ML
Claude27%
LLM27%
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Full Kustomer tech stack
34 technologies · by team · pay by technology · changes · similar stacks
Connections
List
Graph
Found in company registers, site code, DNS and hiring. Each connection shows how sure we are and the evidence, with its source and date.
Shared investors
Canaan PartnersVia a fund
Cisco InvestmentsVia a fund
Redpoint VenturesVia a fund
Battery VenturesVia a fund
Click a company to open it. Dashed lines are likely connections. The second step of the network is part of the Pro plan.
Owner
Same company
Same group
Likely
News
Kustomer Launches Standalone Enterprise AI Platform to Modernize Existing Helpdesks
The First Enterprise CX AI Platform Bringing Predictive and Deterministic Rule-Based Intelligence to Existing Helpdesks, Without Migration
Read more
Report
Kustomer Launches the First AI-Native Customer Service Platform with Industry Leading AI Agents and Disruptive Pricing
Read more
Report
Kustomer's 2024 AI and Customer Service Index Highlights Opportunity For Companies to Power Better Customer Experience By Combining AI and Human Agents
Read more
Report
Kustomer: A New Chapter as a Standalone Company Kustomer
Kustomer announces its new chapter as an independent company, reaffirming its commitment to delivering world-class AI-powered customer service.
Read more
Report
Kustomer Joins Meta to Evolve Digital Customer Service Kustomer
Today I'm pleased to announce our mission to reimagine customer service for consumers has become even stronger - we are officially part of Meta!
Read more
Report
Mergers: Commission opens in-depth investigation into proposed acquisition of Kustomer by Facebook
The European Commission has opened an in-depth investigation to assess the proposed acquisition of Kustomer by Facebook under the EU Merger Regulation.
Read more
Report
Show more news
Offices
Where the company hires and what each office is for
Cities
1
Hiring now
0
Countries
1
New York
United States
HQ
5 posted in 90 days 200-500 est. staff