Kustomer
kustomer.com
Actively hiring
Customer Support & Help Desk Software
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Overview
News
Technologies
Salaries
Products
People
Growth
Offices
Jobs
Financials
Funding and backers
Total raised
$185M
4 rounds on record
Latest round
$30M
Venture round · Jul 2025 · 14 mo ago
Team
201-500
employees, estimated range
Hiring now
2
+1 posted in 30 days
Backers
6
Plug and Play, Battery Ventures
The money's age
Due for its next round
14 months since the last round · and hiring
Momentum
13/100
hiring for its size
Last sign of life
this month
a posting or a news item
The story so fareach stage dated by its source: the company's releases, the press, registers, filings
Mar 10
Launched Kustomer Launches Standalone Enterprise AI Platform to Modernize Existing Helpdesks · The Manila Times
Jul 23, 2025
Raised a round Venture round $30M · SEC Form D
Oct 30, 2024
Launched Kustomer Launches the First AI-Native Customer Service Platform with Industry Leading AI Agents and Disruptive Pricing · businesswire.com
May 15, 2023
Raised a round Venture round $60M · SEC Form D
Dec 4, 2019
Raised a round Venture round $60M · TechCrunch
Jan 24, 2019
Raised a round Venture round $35M · TechCrunch
2015
Founded
Tractionpublic signals, read monthly
Web presence
top 0.02%
of 133.2M domains by links, Common Crawl
Hacker News stories
5
best: 3 points
Funding rounds
| Round | Date | Amount | Investors | Source |
|---|---|---|---|---|
| Venture round | Jul 2025 | $30M | — | SEC Form D |
| Venture round | May 2023 | $60M | — | SEC Form D |
| Venture round | Dec 2019 | $60M | — | TechCrunch |
| Venture round | Jan 2019 | $35M | — | TechCrunch |
Registers and programsofficial lists and records that name the company
| Legal entity | Kustomer, Inc. | SEC Form D |
Founders and leadersfrom filings, registers and the company's site
Bradley BirnbaumExecutive Officer, DirectorSEC Form D
Jeremy SurielDirectorSEC Form D
Michael ChapinExecutive OfficerSEC Form D
Backed byfrom the funds' portfolios and accelerator catalogs
Plug and Play 
Battery Ventures 
Canaan 
Cisco Investments 
Coatue 
Redpoint Ventures Investors in similar startupsfunds that back the companies most like this one
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News
Kustomer Launches Standalone Enterprise AI Platform to Modernize Existing Helpdesks
The First Enterprise CX AI Platform Bringing Predictive and Deterministic Rule-Based Intelligence to Existing Helpdesks, Without Migration
Read more
Report
Kustomer Launches the First AI-Native Customer Service Platform with Industry Leading AI Agents and Disruptive Pricing
Read more
Report
Kustomer's 2024 AI and Customer Service Index Highlights Opportunity For Companies to Power Better Customer Experience By Combining AI and Human Agents
Read more
Report
Kustomer: A New Chapter as a Standalone Company Kustomer
Kustomer announces its new chapter as an independent company, reaffirming its commitment to delivering world-class AI-powered customer service.
Read more
Report
Kustomer Joins Meta to Evolve Digital Customer Service Kustomer
Today I'm pleased to announce our mission to reimagine customer service for consumers has become even stronger - we are officially part of Meta!
Read more
Report
Mergers: Commission opens in-depth investigation into proposed acquisition of Kustomer by Facebook
The European Commission has opened an in-depth investigation to assess the proposed acquisition of Kustomer by Facebook under the EU Merger Regulation.
Read more
Report
Show more news
Tech stack
Technologies named in job postings at Kustomer over the last 12 months, by layer, with the share of postings for each.
Technologies in use
29
Postings analysed
10
Stack modernity
87/100AI adopter
Languages
JavaScript50%
Go40%
Node JS40%
Python20%
Frameworks & libraries
React.js40%
LangChain20%
Databases
ElasticSearch40%
Pinecone20%
Redis20%
ClickHouse10%
Cloud & platforms
AWS40%
GitHub30%
Anthropic20%
OpenAI20%
AI & ML
Claude30%
LLM20%
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Full Kustomer tech stack
29 technologies · by team · pay by technology · changes · similar stacks
Salary insights
Compensation ranges based on this company's open jobs
Median
$143k
Typical range
$70k – $215k
Open positions
2
1
Jobs
Staff
100%
| Level | Jobs | Median | Typical range |
|---|---|---|---|
| Staff | 1 | $215k | $215k |
Highest paying role
Software Engineer, Full Stack (Senior, Staff+)
$215k
Normalized to USD per year
People
Bradley Birnbaum
Executive Officer, Director
Jeremy Suriel
Director
Michael Chapin
Executive Officer
Deepak Kamra
Director
Wendi Sturgis
Director
Neeraj Agrawal
Director
Tomasz Tunguz
Director
Alex Bard
Director
Scott Beechuk
Director
Names and roles come from public filings, company registers and the company's own site. Is this you? Correct or remove · How we handle this data
Growth
Hiring Momentum
55/100
Growing
Open positions
2
0 opened / 0 closed in 30 days
Median time-to-fill
41 days
faster than 32% of the market
ATS activity
Every ~4 hours
Today
Hiring Dynamics
+100%
Hiring Focus
The percentage next to each role is its share of the company's job openings over the last 90 days; the arrow shows the shift versus the previous period.
Backend
33% ▲
Sales
22% ▼
AI/ML
11% ▼
Product
11% ▼
Management
11% ▼
Enterprise Apps
11% ▼
Activity Timeline
Added VPN to stack
Sep 2026
Added Wi-Fi to stack
Sep 2026
Added Pinecone to stack
Sep 2026
Added OpenAI to stack
Sep 2026
Added LangChain to stack
Sep 2026
Added Anthropic to stack
Sep 2026
Added Salesforce to stack
Sep 2026
Added HubSpot to stack
Sep 2026
Added Slack to stack
Sep 2026
Added Okta to stack
Sep 2026
Added Notion to stack
Sep 2026
Added Google Workspace to stack
Sep 2026
Offices
Where the company hires and what each office is for
Cities
1
Hiring now
1
Countries
1
Busiest office
New York
New York
United States
HQ
2 open roles 9 posted in 90 days 50% engineering 200-500 est. staff $143k Avg Salary
hires for Backend, Sales
Jobs
$130k – $215k per year • Equity • Hybrid • Full-Time • 7+ years exp • Bachelor's Degree • New York
Go
JavaScript
Node JS
Pinecone
ElasticSearch
AI/ML
Cursor
LangChain
Claude Code
OpenAI
Anthropic
Frontend
React.js
DevOps
AWS
GitHub
Wi-Fi
Cybersecurity
HIPAA
Apply