Freshworks
freshworks.com
Actively hiring
CRM Software
IT Service & Asset Management
Customer Support & Help Desk Software
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Overview
News
Technologies
Salaries
Products
People
Growth
Offices
Jobs
Financials
How Freshworks hires
Truth index
B 75/100
Median time to fill
30 days
Ghost roles
0%
Stale roles
100%
Reposted roles
0%
Freshworks scores B on the Alion truth index (A is best, E worst), measured over 7 open roles re-checked against its own hiring board: 0% look like ghost listings, 100% have gone stale and 0% are the same role posted again. Its roles close in a median of 30 days. It measures how much of what this employer publishes turns into a real, finite search - not the employer as a workplace. How the index is computed
Overview
Freshworks is an American company founded in Chennai in 2010 that sells customer service, IT service management and sales software to small and mid-market businesses, deliberately competing on being simpler and cheaper to deploy than Salesforce and ServiceNow. Its argument is that most organisations buying enterprise service software use a fraction of it while paying for implementation consultants they cannot afford, and its products are designed to be configured by the team using them. Headquartered in San Mateo with its largest engineering base in Chennai and listed on Nasdaq, it now derives substantial growth from its IT service management line.
News
Freshworks Bets on FedRAMP to Crack the $102 Billion Federal IT Market
Freshworks' growth strategy leverages FedRAMP compliance to penetrate the $102 billion federal IT market with its AI-powered Freshservice platform.
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Report
Freshworks Bets on FedRAMP to Crack the $102 Billion Federal IT Market
Freshworks' growth strategy leverages FedRAMP compliance to penetrate the $102 billion federal IT market with its AI-powered Freshservice platform.
Read more
Report
Vanquis elevates digital transformation with Freshworks' AI-powered Freshservice
Vanquis integrates Freshservice to streamline service operations, marking a development in its digital transformation journey.
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Report
Vanquis elevates digital transformation with Freshworks' AI-powered Freshservice
Vanquis integrates Freshservice to streamline service operations, marking a development in its digital transformation journey.
Read more
Report
Tech stack
Technologies named in job postings at Freshworks over the last 12 months, by layer, with the share of postings for each.
Technologies in use
206
Postings analysed
103
Stack modernity
81/100AI adopter
Languages
JavaScript19%
Python17%
Java16%
SQL14%
Frameworks & libraries
LangChain8%
LangGraph7%
React.js7%
Ruby on Rails5%
Databases
Snowflake5%
SQLite4%
Delta Lake4%
Pinecone3%
Cloud & platforms
AWS27%
GCP19%
GitHub13%
Linux9%
AI & ML
LLM15%
Claude6%
ChatGPT1%
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Full Freshworks tech stack
206 technologies · by team · pay by technology · changes · similar stacks
Salary insights
Compensation ranges based on this company's open jobs
Median
$182k
Typical range
$66k – $360k
Open positions
54
54
Jobs
Junior
5.6%
Senior
75.9%
Staff
16.7%
Principal
1.9%
| Level | Jobs | Median | Typical range |
|---|---|---|---|
| Junior | 3 | $66k | $66k – $150k |
| Senior | 41 | $177k | $130k – $278k |
| Staff | 9 | $265k | $243k – $315k |
| Principal | 1 | $360k | $360k |
Highest paying role
Vice President - Corporate Communications
$360k
Normalized to USD per year
Products
Freshchat
Messaging and live chat for customer engagement across web and messaging platforms. It feeds the same ticketing backend, so conversations and tickets are not two separate systems that an agent has to reconcile by hand.
freshworks.com
Freddy AI
Artificial intelligence assistance and autonomous agents embedded across the products. Selling automation to organisations without implementation budgets requires it to work with almost no configuration.
freshworks.com
Freshsales
Sales customer relationship management for small and mid-market teams. Competing against Salesforce here is hardest, since the incumbent's grip on sales organisations is much stronger than in service.
freshworks.com
Freshdesk
Customer support ticketing and helpdesk software across email, chat and phone channels. It is the product the company was founded on and remains the entry point for most customers into the wider suite.
freshworks.com
Freshservice
IT service management covering tickets, assets and workflows. It has become the fastest growing product because mid-market organisations need service management but cannot justify a ServiceNow implementation.
freshworks.com
Growth
Hiring Momentum
91/100
Scaling fast
Open positions
106
52 opened / 86 closed in 30 days
Median time-to-fill
31 days
faster than 40% of the market
ATS activity
Every ~18 hours
Today
Hiring Dynamics
+100%
Hiring Focus
The percentage next to each role is its share of the company's job openings over the last 90 days; the arrow shows the shift versus the previous period.
Marketing
17% ▲
Sales
17% ▲
Solutions
13%
Backend
11% ▼
Product
9%
Management
4% ▲
Actively hiring for Marketing (+22 in 30 days)
Activity Timeline
Added Instagram to stack
Sep 2026
Added OpenSearch to stack
Sep 2026
Added ClickHouse to stack
Sep 2026
Added Miro to stack
Sep 2026
New location: Paris
Sep 2026
Added Scrum to stack
Sep 2026
Added Agile to stack
Sep 2026
Added Tableau to stack
Sep 2026
Added Power BI to stack
Sep 2026
Added Looker to stack
Sep 2026
Added Google BigQuery to stack
Sep 2026
Added ChatGPT to stack
Sep 2026
Offices
Where the company hires and what each office is for
Cities
12
Hiring now
12
Countries
7
Busiest office
San Mateo
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Headquarters
Builds here
Office with open vacancies
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San Mateo
United States
HQ
33 open roles 48 posted in 90 days 12% engineering 500-1000 est. staff $220k Avg Salary
hires for Marketing, Sales, Communications
Chennai
India
Regional office
15 open roles 40 posted in 90 days 53% engineering 200-500 est. staff
hires for Backend, Solutions, Security
London
United Kingdom
Sales office
14 open roles 19 posted in 90 days 7% engineering 7% remote 200-500 est. staff
hires for Sales, Marketing, Solutions
Boston
United States
Regional office
11 open roles 18 posted in 90 days 9% remote 200-500 est. staff $164k Avg Salary
hires for Solutions, Marketing, Management
Bengaluru
India
Regional office
7 open roles 29 posted in 90 days 200-500 est. staff
hires for Design, Solutions, Product
Berlin
Germany
Sales office
5 open roles 7 posted in 90 days 50-200 est. staff
hires for Sales, Management, Solutions
Hyderabad
India
Engineering / R&D
4 open roles 10 posted in 90 days 100% engineering 50-200 est. staff
hires for Backend
Singapore
Singapore
Sales office
3 open roles 5 posted in 90 days 33% remote 50-200 est. staff
hires for Sales, Solutions
Hyderabad
Pakistan
2 open roles 2 posted in 90 days 100% engineering 10-50 est. staff
hires for Backend
Paris
France
Regional office
Paris, France
2 open roles 2 posted in 90 days 10-50 est. staff
hires for Sales
32 Avenue de l'Opéra, 2nd Floor, 75002 Paris, France
Denver
United States
1 open roles 1 posted in 90 days 10-50 est. staff $168k Avg Salary
hires for Solutions
Bellevue
United States
1 open roles 1 posted in 90 days 10-50 est. staff $261k Avg Salary
hires for Operations
Earlier presence
Sydney, Australia
Jobs
≈ $62k – $124k per year (Estimated) • In office • Full-Time • 6+ years exp • Singapore
Linux
Windows
Management
ServiceNow
ITSM
Apply
$116k – $166k per year • Equity • Hybrid • Full-Time • Boston
AI Agents
Management
ITIL
ITSM
Apply
$160k – $230k per year • Equity • Hybrid • Full-Time • San Mateo
AI Agents
Management
ITIL
ITSM
Apply
≈ $27k – $58k per year (Estimated) • Hybrid • Full-Time • 14+ years exp • Bachelor's Degree • Hyderabad
Python
Go
Java
Snowflake
Databricks
ClickHouse
Delta Lake
Apache Kafka
OpenSearch
AI/ML
LLM
RAG
LLM Guardrails
Agentic Workflows
DevOps
CI/CD
Platform Engineering
FinOps
Amazon Kinesis
Linux
Apply
≈ $78k – $176k per year (Estimated) • Remote (United Kingdom) • Full-Time • 5+ years exp • London
ITIL
ITSM
Apply
≈ $29k – $74k per year (Estimated) • In office • Full-Time • 12+ years exp • Bachelor's Degree • Hyderabad
Python
Java
Spring Boot
DevOps
CI/CD
Platform Engineering
Linux
Apply
≈ $30k – $76k per year (Estimated) • Hybrid • Full-Time • 12+ years exp • Bachelor's Degree • Chennai
Python
Java
Spring Boot
DevOps
CI/CD
Platform Engineering
Linux
Apply
≈ $31k – $65k per year (Estimated) • Hybrid • Full-Time • 10+ years exp • Bachelor's Degree • Bengaluru
AI Agents
NLP
Management
Scrum
Apply
≈ $26k – $57k per year (Estimated) • In office • Full-Time • 5+ years exp • Bachelor's Degree • Chennai
Rest API
Management
Agile
Apply
≈ $24k – $51k per year (Estimated) • In office • Full-Time • Bengaluru
Jira
ServiceNow
ITIL
ITSM
Service Desk
Apply
≈ $22k – $49k per year (Estimated) • In office • Full-Time • Chennai
Jira
ServiceNow
ITIL
ITSM
Service Desk
Apply
≈ $19k – $42k per year (Estimated) • In office • Full-Time • 5+ years exp • Chennai
Tableau
Apply
Financials
Est. Annual Revenue
$838.8M
2025
Revenue
+16% YoY
Estimate
Modelled from public signals, not audited accounts - read it as an order of magnitude.
| Year | Estimate | Low | High |
|---|---|---|---|
| 2019 | $172.4M | $172.4M | $172.4M |
| 2020 | $249.7M | $249.7M | $249.7M |
| 2021 | $371M | $371M | $371M |
| 2022 | $498M | $498M | $498M |
| 2023 | $596.4M | $596.4M | $596.4M |
| 2024 | $720.4M | $720.4M | $720.4M |
| 2025 | $838.8M | $838.8M | $838.8M |