Technical Support Engineer (German)

We are seeking a proactive, enthusiastic, and passionate Technical Support Engineer to work as part of a dedicated team to support client customers with their challenges.

Responsibilities
Provide End-User support, expertise, and technical knowledge to customers
Answer queries and resolve issues with software applications, and escalate or close tickets as necessary
Maintain contact with our customers to keep them up to date on the current status of their open tickets
Document and log bugs and enhancement requests
Provide changes to managed products within company processes
Collaborate and share your know-how, expertise, and experience with our Development, Product, Professional Services, and Customer Success teams to play a key role in the continuous improvement of our products

Required Skills and Experience
Experience in a customer-facing role, working in a support capacity, as a consultant, or in a web design agency environment where you worked with clients
Strong written and verbal communication skills in both German and English
Strong understanding and working knowledge of Java
General understanding of common data formats such as XML and JSON
General understanding of other website-related technologies, including web servers/hosting, internet protocols and other standards (e.g. HTML, TLS, DNS, CDN etc.)
Working knowledge of certificates, both client-side and server-side
Working knowledge of client-side scripting and stylesheets (e.g. JavaScript, jQuery, CSS)

Nice to Have
Linux, Apache, and Tomcat setup / confihure experience
General understanding of databases and SQL

We Offer
Full-time remote position
Long-term project
Friendly and professional international team