Front Office Supervisor (m|f|x)

A-ROSA • Hotels & Resorts • Cruises • 7 days ago

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Location

In office

Employment

Full-Time

Confirmed on the employer's own hiring board on Oct 22, 2026. First seen by Alion on Oct 15, 2026.

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A-ROSA

Escape to A-ROSA Hotels in stunning locations like the Austrian Alps and Lake Garda. Experience indulgence, relaxation, and style at every destination.

arosahotels.co.uk • Salò • Rostock • Chur • Cruises • Hotels & Resorts • 501-1000 employees

Responsible for 24-hour service at the reception in accordance with the requirements of the shipping company, including personally handling reception duties.
Ensuring a high-quality, friendly contact point for passengers to provide tourist and general information.
Organizing embarkation and disembarkation in coordination with the Hotel Manager.
Accepting and handling complaints and guest grievances as the first point of contact.
Daily monitoring of passenger and crew lists and creating and sending departure notifications.
Operating the ship's security system at the reception.
Creating duty rosters according to specifications and training, leading, and supervising assigned staff.
Responsible for office and master keys and managing and ordering office supplies and printed materials.
Maintaining the reception cash book, monitoring and settling currency exchange and passenger income.
Monitoring and executing the system-based travel changeover and completing the reception cash book in compliance with the shipping company's requirements.