IS Operations Manager

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

__

In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your skills by ensuring continuous improvement and compliance.

The work model for the role is hybrid.

You will be mainly accountable for:

• Managing the operational execution of key enterprise applications, ensuring 99.9% uptime and service stability.
• Providing technical skill in diagnosing, identifying and fixing, and resolving infrastructure and application issues to ensure service continuity.
• Monitoring and optimizing system performance, carefully identifying inefficiencies and implementing solutions to improve operational effectiveness.
• Ensuring compliance with ITIL processes, security standards, and applicable corporate policies.
• Collaborating with external vendors to define Service Level Agreements (SLAs), monitor service quality, and manage technical escalations.
• Implementing automation and continuous improvements in operational processes to enhance the efficiency and resilience of RUN Services.
• Supporting application onboarding and ensuring effective transitions into RUN Services.
• Monitoring and analyzing Key Performance Indicators (KPIs), providing insights and recommendations to improve service quality and operational performance.

Qualifications for the role:

• You have 3-5 years of practical experience in IT operations, including managing enterprise applications and infrastructure.
• You possess solid technical knowledge of cloud environments (Azure/AWS), Linux/Windows operating systems, networking, and databases.
• You have demonstrated experience in identifying and fixing, diagnosing, and resolving complex IT incidents and system performance issues.
• You have a well-developed understanding of ITIL frameworks and IT Service Management processes, including Incident, Problem, and Change Management.
• You have practical experience with automation tools and practices, such as scripting, CI/CD, and monitoring solutions, to improve operational efficiency.
• You demonstrate effective organizational and problem-solving skills, with the ability to manage multiple priorities, respond to changing requirements, and maintain service quality.
• As an advantage, you hold ITIL, Azure, or infrastructure-related certifications.

Your benefits:

• Enjoy flexible working hours to support your work-life balance.
• Benefit from the possibility of working from home, including a financial contribution to support your home office setup.
• Receive an annual financial bonus and benefit from an annual salary review.
• Explore opportunities for career growth and professional development within an international organization.
• Take advantage of a MultiSport card to support your health and well-being.
• Benefit from private medical care (including offers for family members) and life insurance.
• Access learning and development opportunities, including internal and external professional training and language courses.
• Choose from various benefits in kind, ranging from healthy lifestyle offerings and knowledge sharing to team-building activities.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.