Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Oracle Engagement Cloud - Service

Good to have skills : NA

Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain system stability and performance. The position demands continuous monitoring, collaboration with different teams, and ensuring that critical business operations run smoothly without disruption. The engineer plays a vital role in supporting the overall health of software applications by diagnosing problems and facilitating effective resolutions in a dynamic environment.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.

- Responsible for team decisions.

- Engage with multiple teams and contribute on key decisions.

- Provide solutions to problems for their immediate team and across multiple teams.

- Lead efforts to improve system reliability and optimize support processes.

- Mentor junior team members to enhance their technical and problem-solving skills.

- Coordinate with stakeholders to ensure alignment of support activities with business objectives.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Oracle Engagement Cloud - Service.

- Strong troubleshooting and problem-solving abilities related to cloud-based service platforms.

- Experience in monitoring and maintaining enterprise-level software applications.

- Ability to analyze system logs and performance metrics to identify root causes of issues.

- Familiarity with incident management and change management processes within IT service frameworks.

- Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.

Additional Information:

- The candidate should have minimum 7.5 years of experience in Oracle Engagement Cloud - Service.

- This position is based at our Bengaluru office.

- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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