Operations Engineer

Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Microsoft Endpoint Configuration Manager, Unified Communication and Collaboration Implementation, Agile Project Management, Scrum, digital workplace, Cross-Functional Team Enableme

Good to have skills : NA

Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

The Scrum Master - Digital Workplace drives agile delivery across Endpoint Management, Messaging & Collaboration engineering and SRE teams. Acting as servant-leader and delivery coach, this role removes impediments, facilitates ceremonies, and ensures teams deliver reliable, high-quality Digital Workplace services. The Scrum Master bridges technical teams with stakeholders, aligning sprint outcomes to strategic roadmaps across Intune, Windows 365, Exchange Online, Microsoft Teams, and Microsoft 365 platforms.

Roles & Responsibilities:

- Agile Facilitation Lead sprints, standups, retrospectives, planning & reviews across DW teams

- Impediment Removal Proactively identify & resolve blockers across engineering & ops squads

-Delivery Governance Track velocity, manage backlogs, report progress to stakeholders & leadership

- Stakeholder Alignment Bridge technical teams with business translate roadmap goals into sprint work

- Continuous Improvement Champion team retrospectives, process maturity & Agile-ITIL alignment

- Coaching & Culture Coach engineers on Agile mindset foster automation-first, collaborative culture

Professional & Technical Skills:

- Intune, SCCM/MECM, Windows 365 Cloud PC, Autopilot, patch & compliance

- Exchange Online, Hybrid Exchange, Microsoft Teams, Teams Rooms, OneDrive

- Microsoft Entra ID, Active Directory, Azure, Hybrid Identity, Conditional Access

- SLOs/SLIs/XLAs, incident lifecycle, MTTD/MTTR, RCA & problem management

- PowerShell, Power Automate, Graph API, Power BI - delivery of automation stories

- ITIL v4 alignment - Incident, Change, Problem & Knowledge Management

Additional Information:

- The candidate should have minimum 7.5 years of experience in Microsoft Endpoint Configuration Manager.

QUALIFICATIONS

5-10+ years in IT delivery, with 3+ years as Scrum Master

Experience in Digital Workplace, endpoint or M365 environments

Proven delivery of technical engineering & SRE teams using Agile

Familiarity with ITIL processes & change/incident management

Bachelor's in CS, IT, Engineering, or related discipline

CERTIFICATIONS (PREFERRED)

Certified ScrumMaster (CSM) or Professional Scrum Master (PSM)

SAFe Scrum Master or SAFe Practitioner (for scaled environments)

ITIL Foundation v4

Microsoft 365 Fundamentals (MS-900) - desirable

- KEY KPIs

Sprint velocity, predictability & delivery consistency

Impediment resolution time & backlog health

Stakeholder satisfaction & roadmap milestone delivery

Team retrospective action closure rate

Incident & change delivery cycle time improvement

Automation story completion & technical debt reduction

SOFT SKILLS

Servant leadership & team empowerment

Executive communication & stakeholder management

Conflict resolution & facilitation excellence

Analytical mindset with continuous improvement focus

- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.