Operations Engineer

Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Microsoft Endpoint Configuration Manager

Good to have skills : NA

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

Ensures reliability, availability, and operational stability of enterprise endpoint management services across physical devices and Windows 365 Cloud PCs. Partners with Engineering, Security, Infrastructure, and Service Management teams to reduce operational risk, automate repetitive tasks, and enhance the end-user experience across cloud-first endpoint environments.

Roles & Responsibilities:

-High availability monitoring proactive health checks & incident support

-Operate Intune, SCCM/MECM, Windows 365, Autopilot & co-management

-Monitor compliance/patching drift, tune alerts, build health dashboards

-PowerShell, Graph API, proactive remediations - eliminate toil

ITIL processes, runbooks, CAB participation & DR/BC support

-Cross-team engagement incident comms, mentoring & post-incident reviews

Professional & Technical Skills:

Intune, SCCM/MECM, Windows 365 Cloud PC, Autopilot, Co-management

Endpoint Analytics, Windows Update for Business, Patch & Software Deployment

Entra ID, Active Directory, Azure, Hybrid Identity, Conditional Access, MFA

PowerShell scripting, Graph API, , Automation Frameworks

Windows Server, Group Policy, DNS, DHCP, PKI, TCP/IP, Authentication

ITIL v4 - Incident, Problem, Change & Knowledge Management

Additional Information:

- The candidate should have minimum 7.5 years of experience in Microsoft Endpoint Configuration Manager.

QUALIFICATIONS

8-12+ years in Endpoint Management / Digital Workplace ops

Hands-on with Intune, SCCM/MECM & Windows endpoint management

Enterprise-scale physical & Windows 365 Cloud PC environments

Strong PowerShell scripting & automation skills

Bachelor's in CS, IT, Engineering, or related field

PREFERRED CERTIFICATIONS

MS Endpoint Administrator Associate

Azure Administrator Associate

Identity & Access Administrator Associate

Security, Compliance & Identity Fundamentals, ITIL v4

INNOVATION FOCUS

Windows 365 Cloud PC & Intune Suite enhancements

AIOps & Microsoft Security Copilot for endpoint ops

Proactive remediations, Windows Autopatch & self-healing

Cloud-native endpoint mgmt

Digital Employee Experience (DEX) & XLA-driven operations

KEY KPIs

Platform availability, device & patch compliance rates

SLO achievement, MTTD & MTTR

Automation hours saved, alert accuracy & toil reduction

CSAT / Experience Level Agreements (XLAs)

- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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