Product Engineer

AeroCloud is the new-age operating system for airports aiming to grow. Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empowering airports to gain deep insights into the movement of passengers and aircraft around the world.

We achieve this by becoming the airport’s first call for technology. Whether in times of need or growth, we stand alongside our clients, offering support through innovative software that drives their success.

Our Commitment to Excellence

At AeroCloud, being the airport’s first call means exceeding expectations at every customer interaction. This is not just a goal; it’s our standard. We prioritize detail, diligence, and a proactive approach in everything we do. If there’s a task to be completed, we see it through. If a customer needs an answer we don’t yet have, we respond promptly to let them know we’re on it. We believe in keeping our team informed, being transparent, and maintaining accountability at every step.

About The Role

This is a different track from our Software Engineer roles. You'll work as a peer to a CX Lead. Between you, you'll own the delivery cycle for a product area, from understanding what the customer needs to shipping it and supporting it once it's live. The CX Lead brings the customer relationships and the commercial context. You bring the technical depth, and the judgement to say when something isn't worth building. You'll be the senior engineering voice on the team for product decisions.

Problems here often don't arrive well defined. That's the nature of what we build and who we build it for. You'll go and find the clarity with the CX Lead, rather than wait for it to arrive.

You won't have direct reports. Customer relationships sit with the CX Lead, and our platform team owns the shared infrastructure and CI/CD that makes it safe to ship. You'll write the infrastructure as code for the services you build.

The pace here is faster and the structure lighter than most established engineering organisations. Progress is what's running in production. We use Claude and other AI tooling across the business, and we'd expect you to use it in your day-to-day work.

Responsibilities

• Framing customer problems with the CX Lead before anyone proposes a solution
• Shaping requirements and testing assumptions before the team commits to build, and pushing back when the case isn't there
• Designing and delivering features end to end: approach, build, release
• Making trade-offs explicit, writing them down in decision logs, and owning what follows from them
• Setting the technical direction for the area: event-driven design, what "observable" means before a system ships, and how it's tested
• Running technical spikes to de-risk a decision before the team spends time on it
• Supporting what you ship in production, finding the cause of a live issue and fixing it there
• Keeping delivery moving without cutting corners that cost more later, and keeping stakeholders clear on progress and risk
• Raising the level of the engineers you work with, through review, pairing and example, without formal authority

Our Tech Stack

TypeScript across the stack. Event-driven and increasingly serverless: AWS Lambda, events and S3, built and deployed with SST. React for frontends, and some older services on more traditional JavaScript and TypeScript. You don't need all of it on day one.

What We Offer

• Competitive salary
• Best in Class Share Options scheme
• 25 days PTO + statutory holidays
• Take your birthday off work on us as well
• Extensive upskilling and training
• Digital Nomad Scheme

Our Ethos

AeroCloud recognises Diversity, Equality, and Inclusion at the heart of our business. They represent the mutual trust, respect and understanding we strive for. They are integral to our brand, reputation, success, business sustainability and employee relations impact.

Our vision is to have a diverse, equal and inclusive organisational culture. We want everyone who comes into contact with us, both face to face and virtually, to feel valued and respected. We want our workplace both in the office and at home to foster belonging to all colleagues to feel seen, connected, supported and proud. We will draw on the rich diversity of our workforce and harness the diverse contributions and considerable talents of our staff to achieve our vision in line with our organisational values and DE&I principles.

AeroCloud is an equal opportunities employer so if you have any specific work or access requirements as a result of a condition or disability then AeroCloud would be committed to working with you on the best way to support this at work.