Client Solutions Manager - TikTok

We are looking for a Client Solutions Manager to support our team in Colombo, Sri Lanka!

What you'll do!

• Serve as the primary point of contact for advertisers and agencies, building strong and trusted relationships.
• Develop strategic TikTok advertising recommendations aligned with client objectives and marketing goals.
• Support the sales team throughout the pre-sales and post-sales process, including media planning, campaign setup, execution, optimization, and reporting.
• Lead campaign onboarding and ensure successful implementation of TikTok advertising solutions.
• Deliver regular performance reviews, campaign insights, and actionable recommendations to clients.
• Educate advertisers and agencies on TikTok products, best practices, industry trends, and emerging platform capabilities.
• Partner with clients to develop creative-first strategies that leverage TikTok's unique ecosystem and user behavior.
• Troubleshoot campaign issues and coordinate with internal and TikTok teams to ensure timely resolution.
• Identify opportunities to grow client investment and increase adoption of TikTok's advertising products.
• Conduct training sessions, workshops, and presentations for advertisers, agencies, and industry stakeholders.
• Work closely with Sales, Marketing, Operations, Finance, and TikTok teams to ensure a seamless client experience.
• Maintain a strong understanding of the Sri Lankan digital advertising landscape and competitive environment.

What you'll need for this role

• 3-5+ years of experience in digital advertising, media, agency, platform, or client servicing roles.
• Strong understanding of digital media, social media advertising, and performance marketing principles.
• Experience managing relationships with advertisers, agencies, or key business stakeholders.
• Strong presentation, communication, and consultative selling skills.
• Ability to analyze campaign performance and translate insights into business recommendations.
• Excellent organizational and project management skills.
• Ability to manage multiple clients and priorities in a fast-paced environment.
• Proficiency in Excel, PowerPoint, and reporting tools.
• Experience with TikTok Ads Manager or similar advertising platforms is preferred.
• Experience working with leading Sri Lankan brands and media agencies will be an advantage.
• Bachelor's degree in Marketing, Business, Communications, or a related field.

What Will Make Us Really Love You

• You bring a track record of success in a similar role, with hands-on experience.
• You’re not afraid to challenge the status quo and bring fresh, out-of-the-box ideas to the table.
• You anticipate challenges before they arise and take initiative to find effective solutions.
• You have an eye for detail.
• You thrive on teamwork but also bring a driven, goal-oriented spirit.
• You’re genuinely enthusiastic about advertising, ad-tech, and staying ahead of industry trends.
• You have the ability to engage and communicate with internal and external stakeholders in a positive and approachable way.

What You’ll Love About Us

• We care about your individuality by giving you freedom to grow and create within the company, regardless of your position
• Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising
• Be part of a company with a truly global footprint, working with leading brands, platforms, and publishers across 90+ markets.
• We foster a dynamic environment where creativity, collaboration, and bold ideas are encouraged and celebrated.
• Join a diverse, multicultural team that values and embraces different perspectives, experiences, and talents.
• At Aleph, your work directly contributes to connecting brands and consumers in meaningful ways, shaping the future of digital advertising.

Why join us

This is your chance to make a real impact by shaping the future of our talent strategy. You'll be part of a forward-thinking organization where your insights and leadership will help guide us toward global success. If you’re ready to be at the forefront of transforming talent management, we want to hear from you!