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CRM Specialist

Ali & Sons · Arabic: C1 · English: C1 · Real Estate · Marine & Ocean Engineering · 7 days ago

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Location

In office (Abu Dhabi)

Seniority

Junior · 2+ years exp

Visa

In United Arab Emirates the employer arranges the work visa

Confirmed on the employer's own hiring board on Nov 10, 2026. First seen by Alion on Nov 3, 2026. Ali & Sons scores B on the Alion truth index.

Overview

Company

Impact

Profile match

Ali & Sons

Ali & Sons Holding LLC is a multi-faceted conglomerate that holds a solid presence across a variety of sectors such as Automotive, Oil & Gas, Contracting, Commercial, Marine Engineering, Retail, Property Management, Tourism, Manufacturing and Healthcare in UAE.

ali-sons.com · Dubai · Abu Dhabi · Ras Al Khaimah · Al Ain · Fujairah · Investment Holding Companies · 1001-5000 employees · Est. 1979

Key Responsibilities

Conduct outbound calls to existing customers to follow up on service appointments, collect feedback, and assess overall satisfaction with Porsche aftersales services.
Handle inbound customer inquiries regarding service schedules, vehicle maintenance, appointments, and other aftersales-related matters.
Coordinate and schedule service appointments in close collaboration with the service team to ensure smooth and efficient service delivery.
Maintain accurate and up-to-date customer information in the CRM system, including customer interactions, feedback, and service history.
Regularly review and update customer contact details to ensure effective communication and follow-up.
Address customer concerns and complaints promptly, escalating complex issues to the relevant departments for resolution.
Analyse customer feedback and CRM data to identify trends, service improvement opportunities, and areas requiring additional attention.
Support switchboard operations by directing incoming calls, connecting external callers to the appropriate employees, and responding to internal inquiries.
Provide administrative and clerical support when required, including handling correspondence and assisting with departmental tasks.
Communicate any operational challenges or concerns to the Supervisor and perform other duties as assigned by the Department Head or Manager.

Qualifications & Experience

High School Certificate or equivalent.
Minimum of 2 years of experience in a CRM, Customer Service, Call Center, or similar customer-facing role.
Fluency in Arabic and English is essential.
Computer literate, with good working knowledge of Microsoft Office and CRM systems.
Excellent verbal and written communication skills.
Strong customer service, interpersonal, and problem-solving abilities.
Good organizational skills with the ability to manage multiple customer inquiries and follow-ups.
Ability to handle customer concerns professionally while maintaining a customer-focused approach.

Why Join Us?

Be part of the prestigious Porsche brand and its premium aftersales operations.
Join an established automotive organization with a strong presence in the UAE.
Work alongside experienced professionals in a customer-focused environment.
Gain valuable exposure to premium automotive customer relationship management and aftersales operations.
Benefit from opportunities for professional development and long-term career growth.

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