IT Supporter
First seen by Alion on Nov 3, 2026.
World leader in allergy
ALK is a global specialty pharmaceutical company based in Denmark, dedicated to allergy treatment and innovation for over a century. Present in 46 markets with production sites in the USA, Spain, France, and Denmark, we reach 3.1 million patients annually and aim to help 5 million people living with allergies by 2030.
Our 2,800 employees support this mission, with Global IT enabling modern technologies and world-class support across the organization.
We are looking for an IT Supporter to provide reliable, friendly technical assistance to colleagues and help keep workplace technology running smoothly. You will respond to support requests, troubleshoot hardware and software issues, and contribute to the effective day-to-day operation of IT services.
What you’ll do
Resolve incidents and requests from colleagues by phone, email, ServiceNow and in person
Set up and maintain laptops, mobile devices, printers, accounts and software
Prepare equipment and access for onboarding and offboarding
Document your work in ServiceNow and escalate complex or recurring issues to the right team
Support IT asset management and routine maintenance
Maintain GxP documentation for your area and support production-site IT when needed
What you bring
At least 3 years’ hands-on experience in IT support or service desk in a Microsoft environment
Solid working knowledge of Windows, Microsoft 365 and [Entra ID / Intune]
Experience working independently and prioritising your own queue
Experience with an ITSM tool (ServiceNow is a plus)
Fluent Danish and English
Nice to have: ITIL Foundation, experience in a regulated (GxP) environment, basic networking
What we offer
A close local team of three colleagues, plus a European support network
Reporting to the Senior Manager, IT Support Europe
Varied work across office IT and a regulated pharmaceutical environment
Opportunities to grow within Global IT
Become a part of ALK
ALK provides a dynamic and accommodating work environment, complete with inspiring and challenging assignments. You are able to actively influence and challenge the status quo. Our flat structures attract independent individuals who like to feel the progress of the business and enjoy being close to the decision-making process. We consider our pioneering spirit, coupled with our trustworthiness, our winning formula.
Join us at ALK and be a part of an organization that values integrity, innovation, and making a difference in the lives of those we serve.