Senior Application Analyst

We are seeking an experienced Senior Application Analyst to support, configure, troubleshoot, and maintain enterprise business applications across a complex IT environment. The ideal candidate will have strong experience in application support, incident and problem management, SQL Server, .NET/IIS troubleshooting, release testing, and Microsoft Power Platform.

The role involves collaborating with business users, IT teams, and external vendors to ensure application availability, resolve technical issues, implement configuration changes, support releases, and improve the reliability and performance of enterprise systems.

• Provide application support, configuration, maintenance, and troubleshooting for enterprise business applications.
• Investigate, diagnose, and resolve application incidents, recurring problems, and performance issues.
• Perform root cause analysis and implement corrective and preventive actions to reduce recurring incidents.
• Troubleshoot applications hosted on Microsoft .NET and IIS environments.
• Write, execute, and optimize SQL queries to investigate application issues, validate data, and support reporting requirements.
• Support application configuration, enhancements, patches, upgrades, and release deployments.
• Conduct release testing, regression testing, integration testing, and user acceptance testing (UAT) support.
• Coordinate with software vendors and internal technical teams to resolve application defects and escalated issues.
• Support enterprise platforms, including Oracle Fusion, CentralSquare Tempest, ArcGIS, SharePoint Online, DjangoCMS, and Microsoft Power Platform, as relevant to assigned applications.
• Assist with Microsoft Power Apps and Power BI solutions, including troubleshooting, configuration, and user support.
• Maintain technical documentation, application configuration records, incident logs, knowledge articles, and support procedures.
• Deliver user guidance and training on application functionality, workflows, and system changes.
• Follow established IT service management processes, change control procedures, security standards, and release governance.
• Identify opportunities to improve application stability, support processes, user experience, and operational efficiency.
  

• 8+ years of experience in enterprise application support, application analysis, configuration, or application maintenance.
• Proven experience in incident management, problem analysis, root cause analysis, and technical troubleshooting.
• Strong working knowledge of Microsoft SQL Server, including SQL queries, data validation, and troubleshooting using SQL Server Management Studio (SSMS).
• Experience troubleshooting applications built on or hosted in .NET / ASP.NET and Microsoft IIS environments.
• Experience with application configuration, release management, testing, patches, upgrades, and change management.
• Familiarity with Microsoft Power Platform, particularly Power Apps; Power BI support or configuration experience is an advantage.
• Experience working with enterprise application vendors, technical teams, and business stakeholders.
• Strong analytical, communication, documentation, and problem-solving skills.
• Ability to manage multiple incidents, prioritize support requests, and communicate technical issues to non-technical users.
  

Candidates should have experience relevant to the following technology stack. Direct experience with every listed platform is not mandatory unless specified by the client.

• ERP and business applications: Oracle Fusion, CentralSquare Tempest
• GIS: ArcGIS Enterprise 11.5, ArcGIS Pro 3.5.4, ArcGIS Online
• Content management and collaboration: DjangoCMS 5.0.2, SharePoint Online
• Application technologies: .NET 10+, ASP.NET 4.8+, IIS 10+
• Database: SQL Server 2022, SQL Server Management Studio (SSMS)
• Microsoft business solutions: Power Apps, Power BI

Technology alignment: The County's standard application environment is Microsoft-centric, alongside Oracle, GIS, and other enterprise platforms. Java is not a standard supported technology and is managed by exception. Candidates whose experience is primarily Java development, without relevant enterprise application support and Microsoft-stack troubleshooting, are not the target profile.

• ITIL 4 Foundation certification.
• Microsoft Power Platform certification or Azure Fundamentals certification.
• Esri certification or relevant ArcGIS training.
• Oracle certification or relevant Oracle Fusion experience.
• Experience supporting public-sector, municipal, or other complex enterprise IT environments.
• Experience with formal IT service management, change control, and application release governance.