Technical Support Specialist Microsoft Exchange

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia founded in 1993.

As a fully Saudiowned company we have established ourselvesfrom a startup business toa market leader offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains including Microsoft AWS ManageEngine and Zoho Solutions ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellenceto our clients.

With over 30 years of experience Alnafitha IT has successfully completed more than 4000 projects serving over 3000 satisfied customers and collaborating with 65 partners.

Our commitment to excellence is evident in our customercentric approach which emphasizes engagement collaboration and a relentless pursuit of quality in every interaction.

Our vision is to be the Kingdoms most customercentric provider for digital transformation and consultation fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT we believe in empowering our employees and nurturing their growth which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape we remain committed to delivering cuttingedge solutions that not only meet but exceed our clients expectations.

Primary Focused Domain(s): Core Infrastructure Identity Management Email

• Provide support troubleshooting and solutions to complex problems. This involves dealing with difficult situations including complaint handling sensitive customers and mission critical support.
  
• Improving the overall customer experience by serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology.
  
• Provide the following services: Proactive Services: Services which promote customer health through Risk Assessments Health Checks Code Reviews or other similar offerings.
  
• Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
  
• Dedicated Support: Engagements that strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery.
  
• Ad hoc Services: Short and time limited engagements focused towards customer specific issue remediation or support (e.g. Chalk Talks).
  
• Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
  
• Presenting and demonstrating Alnafitha S services to customers.
  
• Build scope of work/low level technical scope based on the business requirements.
  
• Deliver technical implementation and solution design within Alnafitha services.
  
• Assist customers with migrating legacy applications to a cloud optimized architecture.
  
• Deliver technical process documentation.
  
• Assist in representing Alnafitha in any forum (i.e. seminars technical or marketing conferences event)
  
• Mentor other team members on deployed solutions and best practices.
  

RequirementsRequirements
Certification Requirements:

• Bachelors degree in Computer Science or equivalent.
  
• ITIL Foundation (Must)
  
• MCSE: Core Infrastructure (Must)
  
• MCSE: Messaging
  
• Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
  
• Microsoft Certified: Azure Solutions Architect Expert (preferred)
  

Technical Skills:

• Experience in the following technology: 24 (Microsoft: Active Director SSO/Federation Azure AD Microsoft Exchange)
  
• Experience on Microsoft Exchange 2016/ 2013 / 2010 server Mail Flow Exchange Online Client connectivity (Onprem and cloud) Device management Load balancing Authentication and Hybrid Identity technologies.
  
• Experience with migration of Exchange customers to Office 365 and endtoend support and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
  
• Additional skills in Exchange Online Protection Antigen/Forefront Protection for Exchange.
  
• Experience in AD Security (ATA AD backup and recovery security practices and AD health check)
  
• Knowledge in Microsoft Server features (ADFS DFS RMS WSUS WDS CA IIS).
  
• Knowledge in Virtualization (Microsoft HyperV VMWare).
  
• Basic knowledge in SQL database administration and implementation.
  
• Solid understanding of client/server networking and Internet technologies fundamentals.
  
• Knowledge in installing configuring and updating ManageEngine AD360.
  

Personal Skills (MUST):

• High sense of responsibility and ownership acting like an owner in what you do.
  
• Exceptional communication and presentation skills
  
• Being able to work on their own or in a team
  
• Being able to work to tight deadlines
  
• Ability to maintain composure during stressful situation
  
• Handling many tasks & responsibilities
  
• Fluent in Arabic and English.
  

Required Experience:

Unclear Seniority