Practice Success Technical Solution Advisor

About Altais:

At Altais, we’re on a mission to improve the healthcare experience for everyone-starting with the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks. Through smarter technology, purpose-built tools, and a team-based model of care, we help doctors do what they do best: care for people.

Altais includes a network of physician-led organizations across California, including Brown & Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists. Together, we’re building a stronger, more connected healthcare system.

About the Role

Are you looking to join a fast-growing, dynamic team?

We’re a collaborative, purpose-driven group that’s passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients.

The Practice Success Technical Solution Advisor is a Hawaii-based role supporting practices in adopting, implementing, and optimizing healthcare technology, including EPIC, Athena, and the Provider Portal. The role combines practice partnership, technical support, data analysis, and change management to improve clinical and operational workflows and support value-based care.

You will focus on:

Technology Implementation & Integration

• Assess practice needs and recommend technology solutions that integrate with clinical and operational workflows.
• Support functional and technical implementations, including data migration, software and hardware installation, workflow validation, user acceptance testing, and go-live readiness.
• Coordinate with Hawaii-based practices, IT, and vendors on platform implementations, integrations, and updates.

Practice Support, Training & Optimization

• Provide ongoing guidance, troubleshooting, role-specific training, and reference resources for practice teams, providers, and patients following implementation.
• Coordinate access requests and escalate technical issues through resolution with appropriate teams.
• Identify workflow gaps, gather user feedback, and prioritize enhancements that improve efficiency, automation, adoption, and long-term practice capabilities.

Data Analysis & Strategic Solutions

• Integrate qualitative and quantitative analyses, including observations, benchmarking, user research, EMR reporting, and market trends, to identify practice needs and opportunities.
• Develop business cases, ROI analyses, feasibility assessments, pricing models, and use cases to recommend and implement solutions aligned with practice priorities.
• Contribute to product development and care-model innovation, including performance management tools supporting value-based care and incentive systems.

Partnership & Change Management

• Serve as a trusted partner and coach to Hawaii-based practices, supporting technology adoption and sustainable clinical and operational improvements.
• Collaborate across practices, IT, vendors, and leadership to translate technology into actionable deliverables and integrate innovative capabilities into care delivery.
• Tailor communications for practice users through executive leadership and support cross-functional coordination and change adoption.

The Skills, Experience & Education You Bring

• Bachelor’s degree from an accredited college or university.
• Minimum of 2 years of EMR strategy, implementation, and/or optimization experience and minimum of 3 years of solution delivery or management consulting experience.

Preferred Qualifications

• External consulting experience in a clinical environment; broad knowledge of multiple EMRs, such as EPIC, Athena, Meditech, Cerner, Allscripts, Nextgen, and Elation.

• Hands-on support of EPIC, Athena, and/or provider portals, including training, workflow optimization, troubleshooting, and IT/vendor coordination.

• Experience with Alternative Payment Models and Value-Based Purchasing; knowledge of statistical programming, predictive analytics, SQL, Crystal Reports, Python, R, SAS, QlikView, Tableau, Microsoft Power BI, or Visio.

The Compensation for this position is $89,250 - $107,100/year

In addition, we provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

• Excellent medical, vision, and dental coverage
• 401k savings plan with a company match
• Flexible time off and 9 Paid Holidays

You Share Our Mission & Values:

Compassion

We act with empathy and a deep respect for the challenges faced by physicians and their patients. Our work is driven by a genuine commitment to improving lives and ensuring that care is delivered with dignity, understanding, and humanity.

Community

We foster a culture of collaboration--with physicians, patients across the healthcare ecosystem, and among our teams. By building strong, trusted relationships, we create a unified community focused on advancing patient care and physician well-being.

Leadership

We lead with integrity and vision, setting the standard for excellence in physician support and healthcare innovation. Through collaboration and expertise, we empower others to lead, drive change, and shape the future of care.

Excellence

We are relentlessly focused, results-driven, and accountable for delivering measurable value to physicians and the patients they serve. Our high standards reflect our commitment to excellence, operational discipline, and continuous improvement.

Agility

We embrace change as a constant and respond swiftly to the evolving needs of the healthcare industry. With flexibility and forward-thinking, we adapt, innovate, and act decisively to keep physicians at the forefront.

Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate’s qualifications, skills, and experience.

Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our ‘CPRA Privacy Notice for California Employees and Applicants’ to learn how we collect and process your personal information when you apply for a role with us.

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.