Operational Team Lead/Scrum
Confirmed on the employer's own hiring board on Nov 9, 2026. First seen by Alion on Nov 2, 2026.
Introduction
Business Unit: Altron Digital Business
Department: Software Engineering
Location: Woodmead, Johannesburg
Appointment Type: Permanent
Play a key role in maintaining the stability and performance of Altron Digital Business applications by delivering operational support in a production environment. Investigate system issues, identify recurring trends, and contribute to proactive solutions while partnering with management teams to ensure exceptional service delivery and business outcomes.
Option 3: Job Advert Style
Responsible for providing end-to-end operational support for Altron Digital Business applications in a production environment. The role focuses on monitoring application performance, conducting root-cause analysis of failures, identif
Note: Due to text limitations within the CRS system, this advertisement provides a summary of the role, responsibilities, and requirements. Additional responsibilities may apply in accordance with the full approved job specification.
Required Tasks
Provide senior level monitoring/support/investigation/fault administration for ADB business applications which includes RCA tracking.
Manage the daily, weekly monthly support team tasks and deliverables including internal projects
Provide mentoring and assistance to the support team for application and business issues
Proactively manage the support team investigations until the incidents are resolved
Manage the escalation and follow-up with external teams to ensure that deliverables are completed within customer SLAs
Take overall ownership of incidents to ensure that team members meet customer SLAs for deliverables and application performance.
Provide assistance and regular feedback to the customer for escalated application issues.
Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer.
Perform investigations on support processes to continuously improve and/or simpli
Requirements
Educational Qualifications
3 Year tertiary qualification or a relevant IT qualification
Experience
Minimum 3 years team leader or senior application support experience
Technical & Functional Skills
Sound knowledge of the disciplines in an application support environment, incident management, change management, problem management, continuous service improvement etc.
Good management and technical written and verbal communication skills essential
Strong end to end investigation and data analysis skills
Ability to assist with and solve complex problems on business applications and processes
Leadership skills to manage a junior to senior level support team
Ability to interact with management, development and support teams
Quick learner (short initial ramp up period)
ITIL Certification (advantageous)
Other Requirements
Looking for above average knowledge of working with business applications on Windows & Linux, Mirco-services, AWS Cloud, etc.
General Comment/s
This is a Hybrid model position