QA Engineer

Job Title

About Your Business Area/Department

The Hospitality Solutions (HOS) division delivers industry-leading technology that powers hotel operations, distribution, and connectivity worldwide.

Within HOS, the Channel Management & Distribution (CMD) area is responsible for connectivity between hotel systems and hundreds of distribution partners, ensuring reliable, scalable, and high-quality communication of availability, rates, inventory, reservations, and content across global channels.

Summary of the role

As a QA Engineer within the Hospitality Solutions division, you will join our specialized Americas Quality team responsible for investigating, reproducing, and resolving CMD (Channel Management Distribution) and CDE (Channel Data Exchange) defects raised by customers and internal stakeholders.

You will work closely with Product, Development, and Global QA teams to ensure the highest standards of quality across mission-critical hotel distribution components. This role provides direct support during the Americas time zone, contributing significantly to stability, customer satisfaction, and continuous improvement.

In this role you’ll

Defect Analysis & Troubleshooting

• Analyze, triage, and reproduce CMD/CDE defects reported by customers, Delivery, or Support teams.

• Perform functional and technical investigation using API calls, logs, monitoring tools, and system traces.

• Validate fix proposals and coordinate retests with global engineering teams.

• Ensure timely response and prioritization of issues impacting customers in North and South America.

Quality Assurance & Testing

• Execute manual and automated tests across CMD components (API, UI, and backend services).

• Contribute to regression coverage by maintaining and improving existing test suites.

• Support execution of NRTs (Non-Regression Tests) and help increase automation stability and quality.

• Work with developers to reproduce issues, validate patches, and improve defect escape rates.

Collaboration & Continuous Improvement

• Collaborate with Product Owners, Developers, QAEs, and functional experts across global sites.

• Participate in Quality Community initiatives and knowledge-sharing forums.

• Identify process, tooling, or coverage gaps contributing to defects and propose improvements.

• Maintain clear documentation for test cases, troubleshooting steps, and system behavior in Confluence.

About the ideal candidate:

Technical Skills

• Experience with API testing (REST), using tools such as Postman or equivalent.
• Understanding of distributed systems and backend flows.
• Ability to analyze logs and JSON/XML payloads; basic SQL proficiency.
• Familiarity with test frameworks (Robot Framework, Python, Java) is a strong asset.
• Experience with Jenkins, Git, Splunk, or similar monitoring/automation tools.

Functional Knowledge

• Understanding of hotel distribution concepts such as:
  • ARI (Availability, Rates, Inventory)
  • Shopping flows
  • Reservations
  • Channel configuration
• Experience in defects validation or supporting customer-reported issues is strongly preferred.

Soft Skills

• Strong analytical and problem-solving mindset.
• Ability to work under pressure and manage parallel defect investigations.
• Excellent communication skills with distributed engineering teams.
• Curiosity, ownership, and a continuous improvement attitude.

Education & Experience

• Bachelor’s degree in computer science, Engineering, or equivalent experience.
• 2+ years of experience in Quality Assurance or Software Testing.
• Experience in travel, hospitality, or complex transactional systems is a plus.

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work hybrid at our Bogota office.
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process:

The application process takes no longer than 10 minutes!

Create your candidate profile, upload your Resume/CV and apply today!

Working at Amadeus, you will find:

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.