Sales and Account Executive

Job Title

Summary :

The Sales & Account Executive is a customer-facing commercial role responsible for driving sustainable growth through the acquisition, development, and retention of a defined portfolio of customers, primarily via remote and digital engagement.

In this role, you will own and develop a commercial relationship with customer decisionmakers, identify new business opportunities, and support the growth of existing accounts by understanding customer needs and delivering value-based solutions. You will work closely with cross-functional teams to ensure consistent and high-quality customer experience across the full customer lifecycle.

In this role you’ll

Key responsibilities:

Customer Acquisition & Prospecting

• Own and develop the commercial relationship with assigned customers, focusing on revenue growth, upsell, cross-sell, and renewals.
• Identify, qualify, and approach new prospects within the Polish market using digital and remote sales channels
• Understand customer business needs and requirements to position appropriate solutions
• Gather and share market trends and competitor intelligence to support commercial strategy
• Identify expansion opportunities within existing accounts and drive adoption of products and solutions.
• Coordinate with internal teams (Pre-Sales, Customer Success, Product, Finance) to ensure a seamless customer experience.

Sales Execution and Pipeline Management

• Manage and maintain an accurate sales pipeline in CRM systems, ensuring timely updates of opportunities, activities, and forecasts.
• Prepare and deliver virtual product and business presentations, supported by product experts when required.
• Lead or contribute to RFP/RFI responses and commercial proposals within the defined scope of responsibility.
• Manage and develop relationships with an existing portfolio of customers
• Drive customer engagement through digital channels to support adoption, retention, and growth
• Collaborate with marketing teams on acquisition, awareness, and adoption initiatives, including webinars and digital events.
• Share market insights, customer feedback, and competitive intelligence with relevant stakeholders.
• Contribute to continuous improvement of sales processes, tools, and ways of working within the Inside Sales organization.
• Ensure a high level of customer satisfaction throughout the customer journey

About Ideal Candidate:

• Bachelor’s degree in business, Marketing, or a related field; advanced degree
• Experience in inside sales, account management, or commercial roles, ideally within the travel or technology industry
• Proven ability to sell and negotiate remotely using digital tools and virtual engagement.
• Customer-centric approach with the ability to understand business needs and translate them into value-based solutions.
• Solid pipeline and opportunity management skills, with attention to data accuracy and forecasting.
• Good understanding of the Polish market and customer landscape
• Comfortable working with CRM tools and digital sales channels
• Ability to collaborate effectively in an international and cross-functional environment
• Fluency in English is required; proficiency in Polish

What we can offer you:

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose

Join us and take your career to the next level while making a significant impact on product development and user experience!

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.