Sales Support Specialist

Job Title

External Job Title: Sales Support Specialist

Position type: Permanent (Hybrid)

Location: San Jose

Job ID: R38176

Job family: Sales & Commercial Operations Strategy

In This Role You Will

• Support commercial teams with operational activities related to customer accounts, contracts, renewals, billing, and reporting.
• Manage and resolve Salesforce cases and operational requests from intake through completion.
• Research and resolve complex issues involving customer accounts, contracts, invoices, subscriptions, and data quality.
• Maintain accurate customer and commercial data within Salesforce and related systems.
• Create reports, dashboards, audits, and analyses that support business decisions.
• Coordinate with Finance, Legal, Contract Support, Data Integrity, and other teams to remove operational blockers.
• Develop and maintain process documentation, SOPs, and training materials.
• Identify opportunities to improve efficiency, scalability, automation, and service quality.

About the Ideal Candidate

• Bachelor's degree preferred in Business, Hospitality, Finance, Operations, Data Analytics, or a related field.
• 3+ years of experience supporting Program/Project Management, Sales Operations, Commercial Operations, Customer Success, or related functions.
• Experience working with CRM platforms, preferably Salesforce.
• Proven ability to manage multiple priorities and work independently.
• Experience supporting business processes, reporting, and operational case management.
• Advanced English proficiency (C1 or higher)

Preferred Qualifications

• Salesforce reporting and analytics experience.
• Advanced Excel skills, including Pivot Tables, XLOOKUP, and data analysis.
• Experience creating reports, dashboards, SOPs, and process documentation.
• Familiarity with Power BI, automation tools, or AI enabled solutions.
• Hospitality, travel technology, or SaaS industry experience preferred.

Knowledge, Skills and Abilities

• Strong analytical and problem solving skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to research and synthesize information from multiple sources.
• Ability to work autonomously within established processes and exercise sound judgment.
• Strong stakeholder management and cross functional collaboration skills.
• Continuous improvement mindset with a focus on efficiency, quality, and customer outcomes

What we can offer you

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work from anywhere: onsite, hybrid or fully remote.
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find

• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application process

• The application process takes no longer than 10 minutes!
• Create your candidate profile, upload your Resume/CV and apply today!

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.