Solution Engineer

Job Title

Summary of the Role

Support new/existing customers in the integration of Amadeus products or solutions.

In this role you will / Your main responsibilities

• Works using existing procedures or guidelines and provides inputs to support/influence area decisions.
• Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.
• Analyse customer systems and service requirements.
• Identify specific actions necessary to integrate Amadeus products/services.
• Establish and manage the product/solution integration schedule.
• Determine and document adaptations to Amadeus products and services.
• Write functional specifications used for customisation and/or verify that specifications reflect customer requirements.
• Guarantee that customised products/solutions meet specified requirements.
• Perform the necessary tests on the customized solution before it is delivered to the customer.
• Provide functional support and problem resolution to sales and/or customer functional staff.
• Support project activities during the implementation.

About the Ideal Candidate

• Communication: Fluent in written and spoken English
• Willing to work flexible hours to support customers worldwide
• Experience in the travel industry, GDS, and implementation processes is required
• Able to work effectively under pressure and meet deadlines
• Key skills: Problem-solving, teamwork, and adaptability
• Technical skills: Basic understanding of development environments and tools such as Git, Bitbucket, Azure, Qlik Sense, IP addresses, and domains

What we can offer you

• A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
• A caring environment - Amadeus fosters a caring environment that supports both professional growth and personal well-being.
• A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
• A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
• A diverse, and inclusive community - We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
• A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.