Senior Network & Systems Engineer - Lead, OTS

About the Role

As a Senior Network & Systems Engineer - Lead you use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You manage large projects with minimal guidance that affect multiple locations in a region. You resolve customer issues in crisis situations and are actively expanding your scope into software design patterns, data structures, AWS technologies, and distributed systems.

Key job responsibilities

Technical Operations & Infrastructure

• Drive network excellence through advanced engineering, troubleshooting, and systems administration across multiple facilities
• Maintain critical systems uptime; serve as first escalation point for complex issues
• Troubleshoot difficult IT problems without established SOPs; resolve incidents under time pressure
• Demonstrate complete networking expertise: routers, switches, firewalls, wireless APs, structured cabling (DNS, DHCP, VLANs, TCP/IP, subnetting, network security protocols)
• Plan and coordinate Change Management (CMs) and CM templates across the region Project Execution & Automation
• Lead and execute regional technical projects from conception to completion with minimal guidance
• Collaborate with internal teams and external vendors to deliver infrastructure improvements and technology rollouts
• Automate manual tasks; create and improve tools that increase team efficiency
• Manage large-scale initiatives impacting multiple sites within the region Problem-Solving & Continuous Improvement
• Conduct root cause analysis to resolve recurring challenges and prevent future incidents
• Lead continuous improvement efforts across processes, documentation, and tooling
• Design and implement efficient IT solutions; develop and maintain technical documentation and SOPs
• Actively expand knowledge in software design patterns, data structures, AWS technologies, and distributed systems People Development & Quality Assurance
• Participate in hiring, onboarding, training, and professional development of team members
• Audit work quality and provide constructive feedback; mentor junior engineers
• Present training and partner with development teams on complex issues Customer Support & Collaboration
• Provide expert technical support across multiple buildings and remote sites
• Provide on-call support beyond business hours during critical incidents; ensure minimal downtime
• Communicate effectively in writing and verbally across a wide variety of stakeholders Basic Qualifications:
• 3+ years of IT client, server, and network service delivery
• 4+ years of IT systems or relevant commercial production environment experience
• 4+ years of networking (DNS, DHCP, SSL/TLS, OSI Model, TCP/IP, VLANs, subnetting, routing protocols)
• 4+ years of Windows/Server administration, Linux administration, or Cisco IOS (CLI)
• 4+ years of troubleshooting in a multi-user, high-availability environment
• Experience with new site launches including end-to-end IT infrastructure buildout and go-live support
• Ability to coordinate with multiple stakeholders across operations, engineering, vendors, and leadership
• Excellent written and verbal communication skills About the team Operations - Fulfilment Center and Logistics. Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. The Operations teams in our Fulfilment Centers are responsible for managingthe vast range of fast paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it. OpsTechIT is at the heart of this process and plays a vital role to the business ability to meet the customer promise.

Basic qualifications

- Bachelor's degree in IT, computer science or equivalent

- Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)

- Experience working with Windows server technologies: AD, DFS, Print Services, SCCM

- Experience in technical support

- Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting

Preferred qualifications

- Experience supporting a windows server environment

- Experience supporting video conference and teleconference equipment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.