Technical Infrastructure Program Manager, Global Network Delivery

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The AWS Brick and Network Deployment (BaND) team is searching for a passionate and talented technical program manager to lead prototype engagements, from discovery through the deployment of a commercially ready process used for new technology deployments within AWS data centers in APAC.

You will also lead programs with partner teams in defining prototype deployment trials, strategic planning and development, documenting the operational plans for production deployment and support partner teams in the integration of new hardware technologies into the AWS Network. You will interface with Networking leadership and Infra leadership, to define requirements and establish timelines for deployment. You will need to be proactive in communicating the project plans and milestone accomplishments and ensure alignment with our internal customers with regards to execution of the new deployment plans, management of defects, and rapid delivery of new technology deployment in an agile environment.

Key job responsibilities

- Own end-to-end delivery of brick and network deployment programs across all phases: staging, planning, cabling, build/morpheus, turn-up, and DCO handoff.

- Partner with networking engineers, design engineers, capacity planners, supply chain, and vendor teams to define requirements, resolve dependencies, and deliver against committed timelines.

- Develop and maintain program schedules; proactively identify risks, define path-to-green plans, and escalate appropriately to protect delivery commitments.

- Provide regular progress reporting to stakeholders and leadership, communicating milestones, deviations, and trade-offs with clarity.

- Manage competing priorities across concurrent projects, making informed trade-offs between time, scope, and cost.

- Identify and implement scalable, data-driven process improvements to streamline deployment workflows and improve on-time delivery rates.

- Coordinate with external vendors and internal partners on material delivery, cabling execution, and hardware installation activities.

- Define and track success metrics (SLA compliance, dwell times, on-time delivery). Use data to inform priorities and drive continuous improvement.

- Write effective project charters, deployment plans, and operational runbooks that support repeatable execution.

- Support the introduction of new hardware technologies and deployment processes, from prototype trials through to production-ready operational plans.

A day in the life

Program Management - Track projects, status updates, risk and stakeholder management

Technical Problem Solving - Problem solving with influence and dealing with ambiguity

DC Fundamentals - Understanding of data center infrastructure, network, and hardware best practices

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic qualifications

- 2+ years of technical program management experience

- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)

- Experience with varying scenarios of infrastructure builds

- Experience in developing functional specifications, design verification plans and functional test procedures

- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred qualifications

- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience in a fast-paced, high-tech company, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.