Technology Provisioning Analyst

Responsibilities:

• Efficiently perform review and process access requests submitted via ServiceNow.
• Perform add, modify, and revoke access, accurately and within established timelines.
• Perform provisioning activities in accordance with knowledge base guidelines.
• Adhere to established controls, policies, and standards.
• Maintain clear and accurate communication notes within ServiceNow.
• Effectively communicate any gaps identified against established processes.
• Contribute to continuous improvement of the service request management process.

Cross-Functional Relationship:

• Collaborate with IT support teams and business stakeholders to ensure accurate and timely provisioning of access.
• Work closely with compliance and governance teams to ensure access provisioning aligns with organisational policies and regulatory requirements.
• Interact with end users to clarify access needs and resolve provisioning issues.

Job Dimensions:

• Complete provisioning for multiple business units and applications.
• Responsible for timely and accurate fulfilment of access requests.
• Adhere to compliance and operational excellence.

Requirements:

• 5+ years of experience in the technology field, with a focus on end-user access.
• Experience with ServiceNow, Active Directory, Microsoft Azure, and Microsoft Exchange.
• Proficient with Microsoft Office suite.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong analytical and problem-solving skills.
• Familiarity with regulatory and compliance considerations in application access.
• Experience with PowerShell and Power BI scripting.

Skills

AD, Active Directory, Azure, Microsoft Azure, ServiceNow