Site Reliability Engineer II

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.”

We’re looking for a Go Engineer responsible for web application design and development, performance, availability, and reliability. Candidate is responsible to provide consultation and strategic recommendations by quickly assessing and remediating complex platform availability issues. This is an opportunity to work in one of the best technology units to help improve customer experience for American Express digital assets and influence how millions of people interact with their cards, their merchants, and their money.

As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power the digital systems, services, products and platforms that millions of customers around the world depend on. If you love to work with APIs, contribute to open source, or use the latest technologies, we’ll support you with an open environment and learning culture to grow your career.

We are also looking for engineers who can leverage AI to improve SRE automation, observability, incident management, and engineering productivity.

How will you make an impact in this role?

• Strong in software development and System Design

• Function as member of an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation)

• Demonstrate increased self-reliance to achieve team goals

• Participate in code reviews and automated testing

• Debug basic software components and identify code defects for remediation

• Enable the deployment, support, and monitoring of software across test, integration, and production environments

• Automate deployments in test or production environments

• Automatically scale applications based on demand projections

• Leverage AI and automation to improve SRE workflows, troubleshooting, and engineering productivity.

• Serving as a core member of an agile team that drives user story analysis and develops responsive web applications

• Performing hands-on software development, typically spending 50-60% of time actually writing code and unit tests, doing proof of concepts, conducting code reviews, and testing

• Performing ongoing refactoring of code, utilizing visualization and other techniques to fast track concepts, and delivering continuous improvement

• Developing deep understanding of integrations with other systems and platforms within the supported domains

• Manage your own time, and work well both independently and as part of a team

• Mentoring team members

• Work closely with product managers to implement versatile solutions to tricky web development problems

• Work with Product Owners to define requirements for new features and plan increments of work

• Drive automation and ensure automated test scripts are completed for new features

• Perform all aspects of software development for assigned applications, including developing prototypes, writing new code and creating API's

• Implement observability and resiliency using best practices

• Demonstrate a passion for continuous learning and willingness to adopt new technologies

• Good attitude, communication, willingness to learn and collaborate

• Bring a culture of innovation, ideas, and continuous improvement

• Challenging status quo, demonstrate risk taking, and implement creative ideas

• Explore and develop AI-enabled solutions for SRE use cases, including observability, incident analysis, troubleshooting, and operational automation.

• Use AI-assisted engineering tools to improve code quality, testing, and development efficiency.

• BS degree in Computer Science, Computer Engineering, other technical discipline, or equivalent 5+ years of work experience

• 3+ yrs experience in writing Go applications and building REST APIs

• Able to demonstrate strong web fundamentals & knowledge of DOM

• Practical experience on implementation various system integration solutions, such as, APIs and Data integration layers (Batch & Real-Time);

• Experience in design and developing mission critical highly available enterprise applications and Go applications performance tuning

• Experience with Continuous Integration and Continuous Delivery environment and platforms, especially GIT, Maven and Jenkins

• 5+ yrs working in a Software Development practices, Agile/SCRUM, SAFe Agile, Pair Programming

• Proven experience building scalable web application

• Good communication skills - able to explain concepts to product managers and business partners in ways that are meaningful to them

• Hands on experience with relational and NoSQL databases such as DB2, Redis, Postgres, Couchbase etc.

• Research latest technology, concepts, conceptualize solution and develop proof of concept that will improve resiliency and performance of the applications

• Design and implement innovative solution/framework that will improve software engineering velocity, infrastructure resiliency and security, and data availability

• Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment

• Knowledge on observability (logging/monitoring/alerting/tracing) tools

• Familiarity with Generative AI, AI-assisted development tools, and their potential applications in SRE automation and observability.

• Willingness to learn and apply emerging AI technologies to improve engineering productivity and platform reliability.