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Salary
$19k – $57k per year (Estimated)
Location
In office (Bengaluru)
Seniority
Middle
Overview
Company
Impact
Profile match
American Express is a New York financial services company founded in 1850 as an express freight business that became a payments network and card issuer. Unlike the four-party networks it competes with, it issues most of its own cards and operates its own network, which lets it earn merchant discount revenue as well as interest and annual fees, and supports a premium rewards proposition built on travel and lounge access. Its business spans consumer and small business cards, corporate payments, merchant acquiring and travel services, and it is a component of the Dow Jones Industrial Average.

Site Reliability Engineer III advances efforts to enhance system resilience, scalability, and performance through feature development, automation, architectural design, chaos engineering, and disaster recovery planning, while promoting best practices for continuous improvement and reliability.

  • Manages the collaboration with Software Engineering teams to design, develop, and implement features that enhance system resilience, scalability, and performance, proactively identifying and resolving system bottlenecks and failure points
  • Develops and refines sophisticated automation tools and frameworks, including advanced infrastructure as code (IaC) practices, to streamline operational workflows, deployment processes, and infrastructure management, ensuring high system efficiency
  • Engages in architectural design discussions, ensuring that advanced reliability, scalability, and performance considerations are integrated into strategic decision-making processes
  • Designs and executes comprehensive chaos engineering experiments and advanced resiliency testing, analyzing results to implement robust improvements that enhance system robustness and recovery capabilities
  • Develops, optimizes, and maintains comprehensive disaster recovery plans and business continuity strategies, ensuring systems can recover quickly and effectively from complex and unexpected disruptions
  • Advocates for observability practices by promoting and implementing best practices such as error budgeting, service-level objectives (SLOs), and service-level indicators (SLIs), contributing to a culture of continuous improvement and reliability
  • Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

Education Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, and/or comparable experience; advance degree preferred
  • Knowledge of modern observability stack - Splunk, Elastic Search, Prometheus, Grafana
  • Knowledge of containerization technologies (e.g., Kubernetes, Docker) and microservices architecture
  • Knowledge of observability tools and methodologies, including experience with logging, monitoring, tracing, and performance analysis platforms
  • Knowledge of cloud-based Site Reliability Engineering (SRE) practices and experience with public cloud platforms such as AWS, Azure, or Google Cloud

Work Experience:

  • Experience in software development, or technology operations, with a focus on Site Reliability Engineering
  • Experience in Linux/Unix systems, object-oriented programming languages (e.g., Java), scripting languages (e.g., Python, Bash), and cloud platforms (e.g., AWS, Azure, GCP)

Licenses and Certifications:

  • Advanced certification in Site Reliability Engineering (SRE) or related is a plus
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