Junior IT Support Technician

Application Technology is looking for a Junior IT Support Technician with approximately two years of experience working in an MSP or outsourced IT support environment.

This is not an entry-level position. You should already have practical experience supporting users, troubleshooting common IT problems and working with business IT environments. You will work alongside experienced technicians, but you must be able to investigate and resolve routine support issues independently.

What Matters

We are looking for someone who:

• Troubleshoots methodically instead of guessing
• Takes responsibility for issues and follows them through
• Knows when to investigate independently and when to escalate
• Communicates clearly with both clients and colleagues
• Is reliable, organised and willing to learn
• Can work in a structured MSP environment where documentation and ticket updates matter

• At least two years’ experience working for an MSP or outsourced IT support provider
• Windows desktop and laptop support
• Basic Windows Server and Active Directory experience
• Microsoft 365 user administration and troubleshooting
• A good understanding of networking fundamentals, including TCP/IP, DHCP, DNS and Wi-Fi
• Experience troubleshooting printers, email, connectivity and general hardware and software problems
• Remote support and ticket-management experience
• Good written and verbal communication skills
• A valid driver’s licence and reliable own vehicle

Experience with any of the following would be advantageous:

• Microsoft Intune or endpoint management
• Hyper-V
• 3CX or other VoIP systems
• PowerShell or basic scripting
• Microsoft certifications or relevant IT qualifications

• Provide remote and on-site technical support to business clients
• Diagnose and resolve desktop, Microsoft 365, networking and general IT problems
• Set up computers, user accounts, email, printers and other equipment
• Perform routine server and infrastructure checks
• Escalate more complex issues with clear troubleshooting notes
• Keep tickets, client information and technical documentation up to date
• Assist senior technicians with installations, projects and infrastructure work
• Communicate professionally with clients and keep them informed
• Participate in occasional planned or urgent after-hours work when required

R15,000 – R20,000 per month (depending on experience)

Send your CV to [email protected].

Please include your current salary, expected salary, notice period, location and confirmation that you have a valid driver’s licence and reliable vehicle.