IT Engineer

- Respond to IT support requests via ticketing system, email, or phone in a timely and professional manner.
- Diagnose and resolve hardware, software, and network-related issues.
- Install, configure, and maintain desktops, laptops, printers, and other peripherals.
- Set up and manage user accounts, permissions, and passwords (Active Directory, SCCM, Microsoft 365, etc.).
- Support the onboarding and offboarding process for employees (equipment setup, system access).
- Troubleshoot basic server issues and escalate when necessary.
- Maintain inventory of IT equipment and software licenses.
- Assist with maintaining cybersecurity practices (e.g., antivirus, updates, patching).
- Document procedures, solutions, and support interactions.
- Collaborate with other IT team members and departments on projects and improvements.
- Ensure compliance with company IT policies and procedures.

Qualifications

Bachelor’s degree in Computer Engineering, Information Technology or a related field.
At least 2 years of experience in IT Engineer role.
Strong knowledge of Windows OS, Microsoft 365, and basic networking (DNS, DHCP, TCP/IP).
Experience with remote tool and ticket system (especially Service Now.)
Experience with Active Directly, Office 365 administration.
Good communication skills and ability to work effectively in a team.
Strong problem-solving abilities.
Strong communication and interpersonal skills.
Strong communication in English.

Benefits

1. ทำงานสัปดาห์ละ 5 วัน2. มีการทำงานที่ยืดหยุ่น3. ประกันสังคม4. ประกันสุขภาพ5. ค่าเดินทาง6. ค่าโทรศัพท์ (บางตำแหน่ง)7. กองทุนสำรองเลี้ยงชีพ8. สินเชื่อที่อยู่อาศัย