Systems Administrator

Job Location: Springfield, VA

Compensation: $95,000 - $100,000

Eligibility/Clearance: Candidate must possess an active TS/SCI clearance

with the ability to obtain a CI Polygraph

Job Description:

HOW A SYSTEMS ADMINISTRATOR (Director Support Technician) WILL MAKE AN

IMPACT

The UDS Director Support Technician reports to the Tailored Desktop

Support Team Lead and provides dedicated Deskside IT Service support to

the NGA Front Office and National GEOINT Operations Center (NGOC) End

User Devices. End user device equipment consists of workstations (thin

and thick clients), monitors, KVMs, print, fax and scan devices, secure

tablets, laptops and mobile phones, VoIP devices, Desktop VTCs (DVTCs),

removable media, and associated accessories. The individual will fulfill

installation, move, add, change, and disposal (IMACD) service requests,

and support the completion of special projects.

Primary Responsibilities:

- Serve as the Front Office and National GEOINT Operation Center (NOC)

Liaison for all UDS IT related issues.

- Facilitate meetings and engage regularly with customers and members

of senior leadership to:

- Address IT related questions or concerns

- Coordinate and plan emerging customer requirements

- Provide situational awareness to Front Office stakeholders

concerning upcoming maintenance of IT systems or technology

refresh efforts associated with systems used by the Front Office

and NGOC staff

- Deploy and sustain end-user devices and associated accessories

- Manage hardware in all stages including unpacking and setup of end

user devices

- Resolve IT incidents from cradle to grave, working closely with

engineering teams and other ISP Contractor Stakeholders when IT

issues require Tier 3 escalation or have dependencies external to

the UDS contract

- Install application software on end user device workstations via

scripted install packages

- Inventory management of UDS deployed software and end user devices

- Provide user education and training in basic hardware and software

functions

- Create and maintain documentation and SOPs to train new employees

- Utilization of a ServiceNow based ticketing database to track,

update and close break/fix incident tickets and in fulfilling new

requests via RITMs and Demands

- Identify and execute process improvements and other enhancements

that improve operational efficiency.

- Collocated seating with the Front Office staff, providing quick and

immediate access for Tier 1 and Tier 2 support.

- Train end-users in the proper use of hardware and software. May

training large groups of end users.

- May require after-hours support or weekend support for mission,

program and special project support

WHAT YOU'LL NEED TO SUCCEED:

- Knowledge in one or more of the following areas:

- Thin Client using Virtual Desktop Infrastructure (VDI)

Technology

- Experience and/or knowledgeable with: Windows 11; Windows 10;

Citrix; SMS; and SCCM|MECM

- Patch Management (Windows)

- End User Hardware

- Workstations (Thin Client, Thick Clients, Secure Tablets)

Monitors, KVM’s, Printers, Plotters Print Server

Configurations, VOIP phone,

- Removable Media

- Print, Fax and Scan Support Services

-

- Mobile Phone | Secure Tablets

- Desktop VTC (DTVC)

- Desktop Image Management

- Home Directory and Profile Support Services

- E-mail Support Services

- Software Support Services

- Experience and/or knowledgeable with; Windows 7; Windows 10;

Win11 Citrix; SMS; and SCCM|MECM

-

- Excellent troubleshooting capabilities

- Strong time management skills and ability to work flexible schedules

to meet job requirements

- Strong communication skills

- Strong work ethic and attention to detail

- Strong writing skills (consistently document work completed)

- Strong time management skills and ability to work flexible schedules

to meet job requirements

- Ability to work independently on projects and/or tasks

- Ability to move and lift computers, printers, monitors, and other

hardware

- Team player and willing to share knowledge and learn from others to

ensure team's success

- Enthusiasm and ability to adapt to new and changing technologies

Basic Qualifications:

• TS/SCI Clearance w/ ability to obtain CI Poly

Education & Experience:

- BA/BS (or equivalent experience)

- A+ Certification, N+ Certification, Security + or other DoW 8570.01M

certification

- ITIL v4 Foundations

- 3-5 years of experience

- 3+ years of supporting VIPs

ATR is an Equal Opportunity Employer (EOE) who will provide equal

employment opportunity to employees and applicants for employment

without regard to race, ethnicity, religion, color, sex, pregnancy,

national origin, age, veteran status, ancestry, sexual orientation,

gender identity or expression, marital status, family structure, genetic

information, or mental or physical disability