Commercial Transformation and Operations Manager

About Baringa 

Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding.

The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence - all powered by advanced technology, data, AI and digital innovation.

Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly - all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors.

Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms.

Our Legal team are looking for an experienced Commercial Transformation and Operations Manager to join the team. 

Reporting to the Head of Commercial Transformation, this role focuses on enabling transformation, initially within Legal, while also supporting wider cross-functional initiatives and other Baringa Enablement areas over time. The role combines day-to-day operational support with driving process improvements and increasing technology adoption. 

What you will be doing

Process improvement and simplification

• Work with teams and BE subject matter experts to understand, document and challenge existing processes, pain points and business user needs. 
• Create clear current-state and future-state process maps, workflows and supporting guidance. 
• Identify opportunities to simplify, standardise and improve processes, with a focus on user experience, efficiency and global scalability. 

Automation, AI and prototyping:  

• Identify and assess suitable use cases for workflow automation, AI and digital tools across Legal and other Baringa Enablement teams. 
• Maintain a practical understanding of available and emerging technologies, including AI agents, and apply this knowledge to business problems. 
• Build or coordinate lightweight prototypes and proofs of concept, including agent-based solutions, to test ideas and demonstrate value.  
• Work with subject matter experts and technical teams to turn business needs into clear, prioritised and responsibly designed solution opportunities. 

Contract Lifecycle Management (CLM) platform roadmap, adoption and support:  

• Continue delivery of the CLM roadmap under the direction of the Head of Commercial Transformation and the Director of Commercial Legal, identifying and coordinating opportunities to scale its use and value. 
• Manage CLM support, configuration, releases, training and adoption, using feedback and usage insights to improve performance and inform roadmap priorities. 

 Project delivery, change and stakeholder support:  

• Deliver transformation and technology projects from discovery through to implementation, supporting testing, communications, training and transition to business-as-usual. 
• Build trusted relationships across Business Enablement  
• Promote continuous improvement, experimentation and responsible technology use. 

Support the General Counsel in managing and developing the Legal function.  

• Support Legal strategy, priorities and key initiatives. 
• Plan and coordinate Legal leadership meetings, strategy sessions and offsites. 
• Prepare executive presentations, KPIs and functional reporting. 
• Support budgeting and operational planning. 
• Coordinate Legal communications and business engagement. 

Your skills and experience

• Experience in transformation, legal operations, business analysis, process improvement, technology deliveryor a related field, ideally within professional services or a complex corporate environment. 
• Strong process discovery and mapping skills, with the ability to simplify ways of working and produce clear, practical guidance. 
• Practical understanding of automation, AIand digital tools, with confidence identifying use cases, shaping requirements and testing prototypes or proofs of concept. 
• Experience supporting enterprise technology platforms through configuration, testing, releases, training, adoptionand ongoing improvement; legal technology experience is desirable. 
• Able to translate business needs into clear, prioritisedrequirements and work effectively with subject matter expertsandtechnical teams. 
• Strong project delivery skills, with the ability to manage priorities, risks, issues, dependencies, communications, trainingand transition to business-as-usual. 
• Excellent stakeholder engagement, facilitationand communication skills, with the confidence to work collaboratively across Business Enablement and technology teams. 
• Structured, pragmatic and improvementfocused, with sound judgement, attention to detailand a focus on delivering measurable outcomes. 

What a career at Baringa will give you 

PuttingPeopleFirst.

Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: 

• Generous Annual Leave Policy:We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. 

• Flexible Working:We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. 

• Corporate Responsibility Days:Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. 

• Wellbeing Fund:We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. 

• Profit Share Scheme:All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. 

Diversity and Inclusion

We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. 

An award-winning workplace

You can be a part of our ‘Great Place to Work’ - with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this. 

Using business as a force for good. 

We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve. 

We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have.

Join us

All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further.

Baringa Privacy Notices

For UK & EU

Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at [email protected]

For the USA

Your personal data may be retained by Baringa for up to two years, as outlined in our  Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact [email protected]

For Australia & Singapore

Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at [email protected]