IT Manager

We are looking for an experienced IT Manager to lead and oversee our IT operations, infrastructure, systems, cybersecurity, and IT support functions.

The ideal candidate will have a strong technical background combined with proven leadership and the ability to manage IT operations while supporting business needs and technology projects.

Key Responsibilities

• Lead and manage the IT team, including workload allocation, performance, development, and daily operations.
• Manage and maintain IT infrastructure, servers, networks, firewalls, VPNs, and connectivity.
• Oversee Microsoft 365, Active Directory/Entra ID, user access, and endpoint management.
• Ensure the availability, security, and reliability of IT systems and services.
• Manage backup, disaster recovery, monitoring, and business continuity processes.
• Oversee IT support and ensure timely resolution of user issues and incidents.
• Manage IT assets, hardware, software, licenses, and technology lifecycle.
• Lead IT projects, system implementations, upgrades, and technology improvements.
• Manage IT vendors, service providers, contracts, and SLAs.
• Support IT budgeting, procurement, and cost management.
• Develop and maintain IT policies, procedures, documentation, and security standards.
• Identify opportunities for automation and process improvement.
• Work closely with different departments to understand business requirements and provide effective technology solutions.
• Monitor IT risks and ensure appropriate cybersecurity and data protection measures are in place.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field.
• 7+ years of experience in IT, with at least 2 years in an IT leadership or management role.
• Strong experience in IT infrastructure and systems administration.
• Strong knowledge of Windows Server, Active Directory/Entra ID, Microsoft 365, and networking.
• Experience with firewalls, VPNs, endpoint security, and cybersecurity practices.
• Experience with backup, disaster recovery, and business continuity.
• Good understanding of cloud technologies, preferably Azure and/or AWS.
• Experience managing IT projects and external vendors.
• Experience with IT support/helpdesk operations and service management.
• Experience with ERP or other business applications is a plus.
• Strong leadership, communication, problem-solving, and stakeholder-management skills.
• Ability to work both strategically and hands-on when required.

Preferred Qualifications

• ITIL, Microsoft, Cisco, cybersecurity, PMP, or similar certifications.
• Experience with PowerShell or IT automation.
• Experience with ITSM/helpdesk platforms.
• Experience in a hybrid working environment.
• Knowledge of information security frameworks such as ISO 27001.

What We're Looking For

We are looking for someone who can lead the IT function, develop the team, keep our technology environment secure and reliable, and continuously improve the way IT supports the business.