Legal Operations & Contracts Manager

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.

Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

• We invented the cyber ratings industry in 2011
• Over 3500 customers trust Bitsight
• Over 600 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

About the Role

We are seeking a proactive, tech-forward Legal Operations & Contracts Manager to join our Legal Department. In this hands-on, multi-faceted role, you will be responsible for scaling our legal tech stack-with a focus on implementing and optimizing AI-driven legal workflows and CLM systems-while directly managing and negotiating commercial agreements, supporting compliance programs, and providing foundational administrative support for the department.

The ideal candidate bridges the gap between legal operations, technology, and day-to-day administrative execution. You are comfortable independently reviewing commercial contracts while enthusiastically tackling operational tasks, managing schedules, and organizing departmental workflows.

Key Responsibilities

Legal Operations & AI Workflow Implementation

• Legal Tech & AI Strategy: Implement and maintain legal technology tools (CLM, intake/ticketing systems, e-signature, contract analytics, and workflow automation platforms).
• AI & Process Automation: Design, test, and roll out AI-powered workflows and prompts to accelerate contract review, triage incoming legal requests, automate metadata extraction, and improve playbook adherence.
• Knowledge & Repository Management: Maintain and structure the contract repository, ensure data integrity, and build legal templates, playbooks, and self-service resources for business stakeholders.
• Metrics & Analytics: Define, track, and report on key legal operations metrics (e.g., contract cycle times, tool adoption, spend, workflow bottlenecks) to inform strategic leadership decisions.
• Vendor Management & Administrative Support: Review and process outside counsel and vendor invoices, manage department scheduling and meetings, maintain budget records, and provide general administrative assistance to the General Counsel and other team members.

Commercial Contract Negotiation & Lifecycle Management

• Direct Negotiation: Independently review, draft, redline, and negotiate a wide range of commercial agreements, including enterprise SaaS subscription agreements, NDAs, DPAs, order forms, and vendor/procurement contracts.
• Stakeholder Collaboration: Partner closely with Sales, Customer Success, Procurement, GRC, Finance and other internal teams to align contract terms with business goals and risk tolerance.
• Escalation Management: Identify edge cases and high-risk terms, appropriately escalating complex legal issues to internal subject matter experts or attorneys with concise context and actionable recommendations.

Compliance Program Management

• Compliance Assessments: Perform compliance assessments on prospective and existing customers, vendors, and partners.
• Data Mapping and ESG Reporting: Help with maintaining internal data maps and completing ESG questionnaires for prospective and existing customers and investors.

Required Qualifications

• Education: Bachelor’s Degree required.
• Experience: 3-5 years of experience in legal operations, contract administration, or paralegal roles in a corporate setting (preferably SaaS / B2B Tech).
• AI & Tech Proficiency: Demonstrated track record of selecting, implementing, and optimizing modern legal tech tools (e.g., GC AI, Sandstone, Docusign, Ironclad, LinkSquares, or other similar CLMs and workflow management systems) and building legal workflows using generative AI / automation tools (e.g. Claude, ChatGPT, and Gemini).
• Contract Expertise: Knowledge of commercial contract structures (especially SaaS and professional services), data privacy standards (GDPR/CCPA basics), and intellectual property provisions.
• Negotiation Skills: Proven ability to review and negotiate commercial contracts (especially SaaS and professional services) independently.
• Adaptable & Hands-On Mindset: Strong organizational skills with a willingness to roll up your sleeves to handle routine administrative duties alongside higher-level projects.
• Communication: Exceptional written and verbal communication skills; ability to simplify complex legal concepts for non-legal business partners.

Preferred Qualifications

• Paralegal Certification, JD, or MBA.
• Notary Public in Massachusetts.
• Background working in a high-growth, venture-backed, or tech-focused organization.

The anticipated hiring base salary range for this position is 104,000.00 - 130,000.00 USD Annual for US-based employees. This range reflects the minimum and maximum target for new hire salaries for the position across all US locations, is based on a full-time work schedule, and is Bitsight’s good faith estimate as of the date of this posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

In addition to base salary, this role is eligible for participation in a bonus or commission plan and an equity grant. Bitsight also offers a competitive benefits package, including but not but limited to medical, dental, and vision insurance; paid parental leave; flexible time off; a 401(k) plan with employee and company contribution opportunities; life and disability insurance; and tuition reimbursement.

Belonging & Inclusion. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

This role uses AI-assisted transcription during the interview process. All hiring decisions are made by our recruitment team.

Additional Information for United States of America Applicants:

Bitsight is committed to compliance with all fair employment practices regarding citizenship and immigration status.

Bitsight will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.