Business & Operations Manager

Job Summary

• Bridgemead Advisory is seeking a proactive, detail-oriented, and commercially aware Business & Operations Manager with prior experience working in a consulting and advisory firm to oversee the firm's internal operations, business administration, and organisational effectiveness.
• The ideal candidate must understand the operational dynamics of a consulting or professional services business, including coordinating client engagements, managing internal resources, strengthening business processes, supporting financial and administrative functions, and ensuring efficient service delivery.
• Working closely with the Managing Director and Lead Consultants, the successful candidate will translate business priorities into effective operational systems, processes, and execution plans. The individual will play a critical role in strengthening Bridgemead's operational infrastructure, improving organisational efficiency, and building the systems required to support sustainable growth.
• This role requires a hands-on professional who combines operational leadership, administrative discipline, people management, and commercial awareness within a consulting and advisory environment.

Key Responsibilities
Business Operations & Process Management:

• Oversee the firm's day-to-day operations and coordinate activities across consulting, business development, finance, and administration.
• Design, implement, document, and continuously improve workflows, standard operating procedures (SOPs), internal controls, and operational processes.
• Monitor operational KPIs, identify inefficiencies, and implement process improvements that enhance productivity and service delivery.
• Support the Managing Director in translating strategic priorities into operational plans, timelines, and measurable outcomes.
• Establish systems that promote accountability, efficiency, and consistency across the firm's internal operations.

Financial, Resource & Commercial Management:

• Support budgeting, financial planning, expense monitoring, and cost management in collaboration with Finance.
• Track project resourcing, billable utilisation, engagement budgets, invoicing, cash flow, and vendor payments.
• Monitor operational expenditure and identify opportunities to improve cost efficiency and resource utilisation.
• Prepare periodic operational and financial reports to support management decision-making.
• Support the effective administration of consulting engagements, including resource allocation, project tracking, and commercial documentation.

People Operations & Administration:

• Coordinate recruitment, onboarding, offboarding, performance reviews, staff engagement, employee records, contracts, and HR documentation.
• Support the development and implementation of HR policies, procedures, and workplace practices in line with applicable Nigerian labour requirements.
• Oversee office administration, procurement, supplies, facilities, and vendor relationships.
• Promote a structured, accountable, and performance-oriented work environment.
• Ensure the effective management of administrative resources and the smooth coordination of internal activities.

Systems, Technology & Performance Reporting:

• Manage and optimise the firm's project management, CRM, finance, reporting, and collaboration systems.
• Ensure data accuracy, integrity, confidentiality, and appropriate access controls across operational platforms.
• Develop dashboards and reports that provide leadership with visibility into operational performance, resource utilisation, and engagement delivery.
• Identify opportunities to automate repetitive processes and leverage digital tools to improve productivity.
• Promote the effective use of technology to strengthen coordination, reporting, and organisational efficiency.

Governance, Compliance & Risk Management:

• Coordinate compliance with applicable regulatory, statutory, and contractual obligations.
• Maintain corporate records, licences, insurance documentation, statutory filings, and other essential business documents.
• Support the Managing Director in identifying and managing operational, financial, and reputational risks.
• Coordinate with external legal, tax, audit, and other professional advisers as required.
• Maintain appropriate internal controls and documentation to support sound governance and business continuity.

Client Engagement & Consulting Delivery Support:

• Coordinate the operational requirements of consulting and advisory engagements, including project setup, scheduling, resource allocation, and progress tracking.
• Facilitate internal coordination between consultants, management, and other relevant stakeholders to ensure effective client delivery.
• Coordinate logistics for client meetings, executive engagements, workshops, roundtables, and corporate events.
• Support the preparation and organisation of client-facing presentations, proposals, reports, and engagement documentation.
• Monitor engagement timelines and operational requirements to ensure consultants have the resources and support needed to deliver high-quality work.
• Identify opportunities to improve the firm's client engagement processes and overall service delivery experience.

Requirements
Education:

• Bachelor's Degree in Business Administration, Management, Economics, Finance, or a related discipline.
• A Master's degree or MBA is an advantage.

Professional Experience:

• 4–5 years of progressive experience in business operations, operations management, practice management, business administration, or a related operational leadership role.
• Prior experience working in a consulting, management advisory, business advisory, accounting, or professional services firm is a key requirement.
• Demonstrated understanding of the operational structure and delivery requirements of a consulting or advisory business.
• Experience coordinating multiple business functions, managing operational processes, and supporting senior leadership.
• Demonstrated experience in budgeting, expense monitoring, vendor management, resource allocation, and operational reporting.
• Practical experience supporting consulting projects, client engagements, business processes, or professional services delivery.
• Working knowledge of HR administration, office management, and applicable Nigerian labour and regulatory requirements.

Technical Skills & Competencies:

• Proficiency in project management, CRM, reporting, and collaboration tools such as Asana, Trello, Monday.com, HubSpot, Notion, and Microsoft or Google Workspace.
• Ability to develop operational reports, dashboards, and performance tracking systems.
• Familiarity with workflow automation, digital tools, and process optimisation is an advantage.
• Strong organisational, multitasking, analytical, and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to engage confidently with senior leadership and professional stakeholders.
• High levels of discretion, integrity, accountability, and professionalism when handling confidential business information.
• Candidate suitability: Candidates with general administrative or operations experience but no prior exposure to a consulting, advisory, or professional services environment may not be suitable for this position.

Core Competencies:

• Operational Excellence | Consulting Operations | Financial & Commercial Acumen | Process Improvement | People & Resource Management | Technology & Systems Fluency | Governance & Compliance | Problem Solving | Stakeholder Management | Performance Reporting

What Success Looks Like:

• The successful candidate will establish and maintain efficient operational systems, improve coordination across the firm's functions, strengthen internal controls, and ensure that the Managing Director and consulting teams have the operational support required to deliver high-quality client engagements.
• Ultimately, the individual will contribute to Bridgemead Advisory's organisational effectiveness, operational discipline, client service quality, and capacity for sustainable growth.