User Platform Engineer

Our client is an investment management firm focused on delivering attractive performance and client portfolio solutions. They believe that technology will play a key role in the future of finance, and have built a robust trading platform to handle scale, complexity and customization.

They are in the process of transforming and modernising their user platform environments with an emphasis on Digital Employee Experience, modern management, self-service, Windows as a Service, DevOps, infrastructure as code, and automation of the user experience.

As such, they are seeking an User Platform Engineer to join the team responsible for the design, implementation and ongoing maintenance of the global endpoint estate and associated infrastructure.

Job Responsibilities

• Play a key role in delivering the future state of the the Windows, macOS and Citrix endpoint infrastructure at the company.
• Maintenance and continuous service improvement of Windows 10.
• Provide operational support for the endpoint estate and ensure that all systems are available and performant.
• Act as an escalation point for the local Tech Support team and on occasion help out where needed.
• Ongoing development and continuous improvement of the user platforms.
• Ongoing patching and maintenance of both endpoints and infrastructure
• Ensure systems compliance with security standards and audit requirements.
• Transform manual processes into fully automated solutions.
• Introduce new tooling and technologies, to continuously improve the user platforms.
• Work closely with colleagues across the business to understand the challenges they have and implement tools to improve their experience.

Job Requirements

• Expert knowledge of one or more of the following: Windows 10/11, System Center Configuration Manager, macOS, JAMF or Citrix
• Experience evaluating, designing and implementing Microsoft solutions.
• Experience delivering 3rd Line operational support.
• Experience with performance troubleshooting, tuning and root-cause analysis of complex performance and stability issues.
• Extensive scripting experience.
• Understanding of what a modern user platform infrastructure should look like, and what

  tools are needed to implement it.

• Hands-on attitude, always looking to experiment, learn, and explore new technologies.
• Able to clearly analyse problems, and design with appropriate solutions.

Technologies used at the firm include:

Windows 10/11 (desktops, laptops and ESX hosted VDI’s), macOS, Citrix XenApp and XenDesktop, Citrix

Workspace Environment Manager, UE-V, Bitbucket, VMware ESX, Grafana, Jira, Slack, Nexthink, Microsoft Authenticator, Citrix Netscaler, Octopus, DSC, JAMF Pro, Powershell, System Center Configuration Manager (SCCM/ConfigMGR), Palo Alto Prisma;